login pb

[Bruno HENRION]

Hi,

an external client can'login. 

The password is ok, but for the first time there is an ask of validation in 2 steps. How configure it ? 

[Dirk Ronsmans]

Hi @Bruno HENRION ,

What kind of validation is requested?

If you are talking about the One Time Code that should be emailed to them, if you didn't configure an external user policy then that should just be the first time.

It's a bit of added security if the account logs in from a new/unknown device or location

[Bruno HENRION]

How to solve this problem ? 

[Bruno HENRION]

[Bruno HENRION]

he has changed of device, he types his password and he 's got this request 

[Charlie Misonne]

Did he save the "clé de récupération" somewhere? This should allow him to perform a reset.

Or have a look at this page Manage two-step verification for your Atlassian account | Atlassian Support

[Charlie Misonne]

Hi Bruno,

This will be a difficult problem to troubleshoot for the Community. Please tell us more.

Are you using Atlassian Guard? Does the authentication contain MFA settings? Or perhaps an external IDP is being used like Entra ID which requires MFA?

If this user's account is not part of your managed accounts settings of his own company might apply.

Is this a JSM portal customer? What is the user trying to access? ...

[Bruno HENRION]

the pb is to access to https://groupeonepoint.atlassian.net/jira/software/projects/MFPRE/settings/access

he has no MFA settings normally

[Bruno HENRION]

the incident is solved, the coworker has received a recovery key by email

[Bruno HENRION]

thank you very much for your help. 

Have a nice day !! 

[Charlie Misonne]

Glad it was resolved!