Customer Portal

[Dan Allenby]

Hi,

Is there a way to customise what fields customers can see on our customer portal?

I would like them to see who is assigned to the ticket, but currently it only shows the description and priority. 

[Nikola Perisic · Accepted solution]

Hello @Dan Allenby 

Sadly no, by default assignee is hidden from the portal and the customers cannot see them. The assignee field in the request type screen is greyed out and cannot be changed. 

[Dan Allenby]

Thanks @Nikola Perisic 

[Leo Prakash_CodeForMe_]

Hi @Dan Allenby ,

if you are open to 3rd party solution while no solution is possible built-in. you can try out the following app which allows you to render more fields on customer portal: Extended JSM Portal - FREE

Regards,
Leo