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How do I create a global policy to ignore specific email subjects?

Amanda Estes
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June 23, 2023

When I try to create a global policy, I don't see an option to mark to ignore/not alert for specific field matches. For our current configuration - we have 10 email integrations setup within a mailing distribution group, so if someone emails the DL, it sends an email to the 10 different email integrations and pages out for emails that get sent to that DL which are not actionable (such as password resets for the DL). Can I create a global policy to ignore emails with password reset in subject so that those 10 teams don't get paged? Or do I have to go into each of those 10 teams in Ops genie and configure the email integrations individually to ignore those emails with that subject?

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1 vote
Wei Wung
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 26, 2023

Hi Amanda,

Thank you for reaching out!  There are 3 possible options to ignore these password reset emails/alerts:

  1. Use the Ignore actions in each of the 10 email integrations to prevent these alerts from getting created.  This is the most direct option preventing such alerts from getting created or showing up in Analytics.
  2. Use the team-based Notification Policies to filter for these password reset alerts to suppress them. This would be created in each of the 10 Teams' Policies tab.  
  3. Using Global Alert Policy and Notification Policies. Use a Global Alert Policy to add a tag (like "ignore") to alerts matching your filter criteria, like:  Message   Contains   password reset.  In the Alert Policy, you would need to toggle on "Show advanced fields" to add the ignore tag, like in the example below

    Then, in each of the 10 teams' Policies tab, create Notification [suppression] Policies (like in option 2, but) filtering for the "ignore" tag.

Why I prefer option 3:  If you need to ignore other alerts for the same 10 teams in future, you would only need to add a global alert policy with the appropriate filters and the "ignore" tag.

Hope the above help and please feel free to let us know if there are additional questions.

Best Regards,


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