Problem extracting content from HTML email format to display on phones correctly.

[Nathan Eden]

Hi there, 

This is not my field of expertise but am trying to solve an issues we are experiencing.

First photo shows the results I am currently receiving from Opsgenie via email. I am no longer receiving the variable portion of the description (the parts of the description I am trying to extract).  I have not heard back on how NetCrunch's email formatting has changed. 

This is what I get when my only input is {{description}}. This is on the the computer. Mobile app is presenting problems.

This was written by a former employee and was working until NetCrunch made an unknown change. Can anyone provide help with this?

[Agaci Avinas]

Hi Nathan,

Good day!

I am Agaci from Opsgenie support. In this specific case, we'll have to check the debug logs for this alert.

Could you please create a support request using this link? So that we could request approval to access your instance and check the logs.

Regards,

Agaci

[Nathan Eden]

I have solved the issue. Thanks.