Extraneous Alerts Being Generated

[Erica Dohring]

How can I prevent extra alerts from being created?

My team has a Datadog <> OPs Genie Integration that does the following. How can I make it such that we skip step #3 and prevent a creation of an extraneous alert?

1. Alert gets created w/source: Datadog + datadog link in the event URL.

2. Alert matches Incident rule, creates incident, associates alert

3. An additional alert gets created w/ the same description as the first one, but with no source, no integration, and no event URL.. It has a "related incident" link to the same incident described in #2 above, but only the first alert from #1 is listed under "associated alerts". Both alerts are referenced in the timeline

How can I configure ops genie such that only the first alert gets opened + associated?

[Muhammad Zeeshan]

Hey @Erica Dohring ,

This is expected behavior. When you create an incident, it creates a Responder Alert for each user/team that is a responder on the incident. This is so that every Team/User meant to be notified of the Incident is notified via those Responder alerts.

At the moment, it isn't possible to change this behavior. 

Best,

[Erica Dohring]

My team is already listed as a responder on the original alert (#1) so right now they just get paged twice causing extra noise with no benefit :( 

[Muhammad Zeeshan]

Hey @Erica Dohring,

In this case the alert that gets created with source (#1) is then suppressed and no notifications are sent for that as only the 'Responder' alert is responsible for sending out the notifications (Voice/SMS/Email/Push).

[Erica Dohring]

What do you mean suppressed? It seems like both alerts are paging my team. 

Plus, if the initial alert gets auto-closed, I don't want the second alert to page my team.

[Muhammad Zeeshan]

Hey @Erica Dohring ,

In that case I may suggest reaching out to Opsgenie Support team via https://support.atlassian.com/contact/ so we may request access to your account and investigate your case accordingly.

Best,