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What are the action mappings available for OpsGenie to Zendesk actions?

Thibaut SMITH
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June 28, 2023

Hello,

 

I would like to know what are the actions possible from OpsGenie to Zendesk created tickets?

 

It's in the Action Mapping Feature section from this page:

https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-zendesk/

 

Thanks,

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John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 28, 2023

Hi @Thibaut SMITH ,

From Opsgenie Alert you create a Zendesk ticket using the following Opsgenie actions:

2023-06-28_12-54-20.png2023-06-28_12-54-42.png

Thibaut SMITH
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June 30, 2023

Thank you!

And on the right side, in the "in Zendesk" actions, can we close the ticket?

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 30, 2023

Yes, the following options are available:2023-06-30_09-10-25.png

Like Thibaut SMITH likes this

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