Opsgenie

A common aspect of Opsgenie users don't immediately understand is how Routing Rules, Escalation Policies, and On-Call Schedules work together. When an alert goes to a team, the first thing it checks...

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A common question we get is, how does alert deduplication work? Here’s a little insight:   Opsgenie de-duplicates alerts to reduce the number of alerts and prevent alert fatigue. Alerts are de...

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Hey there! Another "Best Practices Wednesday" is upon us, I thought this would be a good time to show you a useful way to handle P4 Low and P5 Informational alerts off hours. The goal of alerting and...

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Hello there, I’m Kate Clavet, a PMM on the Opsgenie team. I’m sure by now, you’ve heard all about the acquisition and are in the know that Opsgenie is part of the TEAM. We’re thrilled to be joining t...

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Hi there, I’m Samir a Technical Support Engineer for Opsgenie. Just wanted to take a minute to welcome you to our Community Collection and share a tip for “Best Practices Wednesday,” each Wednesday a...

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Have you checked out the Opsgenie Resource Library? So far it's a collection of 5 white papers, 6 webinar recordings and 19 videos. If you are new to Opsgenie or haven't heard of it before, have a lo...

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Do you have 2 minutes (and 40 seconds)? Check out this intro video that explains "What is Opsgenie" or read the paragraph below: Opsgenie is a modern incident management platform for operating alwa...

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It may seem intuitive to some, but a common mistake that folks make is giving too many users in their account Owner or Admin roles. These roles have the power to change many configurations in the acc...

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Hi there community! We are currently using Jira SD to assist our internal customers, but we would like to have better notifications and a statuspage for major incidents, so we found Opsgenie. The th...

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Hey all Been using opsgenie for about 2 years or so. (from before it was Atlassian)  They recently updated their UI to "match Atlassian standards" and I find it much less useful now. I have a...

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Hi, new to Ops Genie, i was experimenting with generating reports today and found that when using download data inside a report, and selecting the 3 dots inside a panel on the report dashboard, (vs s...

• looker
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At Atlassian, we operate always-on services for thousands of customers. We’ve learned a lot about responding to incidents and downtime. Now, we’re sharing what we’ve learned in the first-ever print...

• incident-management
• jira-service-desk
• opsgenie
• statuspage

What are sub-tasks in a story? Who creates it? Suppose I am writing a story for login screen, can OTP authentication be a sub-task in it?

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