Opsgenie

My department uses the Incoming Call integration.  We setup different key presses based on the teams/project.  We can then setup an escalation based on the key pressed.    We th...

• opsgenie

Hello there friendly community! I'm currently working on a guide for folks who are new to Incident Management, or want to improve their current Incident Management process. The TL;DR  I'd...

• jira-service-desk
• opsgenie
• statuspage

Hi OG Community! I am looking for thoughts from those of you using OG on how it might fit my needs. First let me state that I'm not totally unfamiliar with OG and in fact played with it a bit back in...

• opsgenie

how do you delete opsgenie

• opsgenie

I am trying to setup JIRA incident send an alert in opsgenie and we are failing. I have tried same steps shown in documentation and we have also tried adding Opsgenie connector itself in JIRA Project...

• jira-service-desk
• opsgenie

Long running incidents go through severity changes before it is ultimately resolved. The priorities might get bumped up in the early stages and then lowered as well.   The lowering of prioriti...

• opsgenie

Hi Guys   I am going to develop a small program using Python. This program will do the following: GUI having User Name and Password When User enter the User Name and Password. The Program w...

• opsgenie

not all k8s events are pushed to elasticsearch with the default config from deploy/ directory https://github.com/opsgenie/kubernetes-event-exporter Use case: from a namespace where a container is ...

• opsgenie

Does anyone have any use cases using the Email Notification Templates? Not being able to carry the priority of the issue in the subject along with not having the ability to pass through the name of t...

• opsgenie

Hi, I've just done a OpsGenie to JSD integration. Our use case for JSD is that we have a number of external customers sandboxed by organisation serviced by one central support team. We use project a...

• opsgenie

Hi, I've just added OpsGenie to a Jira Cloud Service Desk. Our service desk is I would like OpsGenie to comment on a ticket when it is acknowledged but I would like the comment to be internal only.&...

• opsgenie

Hi. We setup notification from Amazon SNS to https endpoint in Opsgenie. Alert contains a specific hostname like host-001-host.name. Please advise how we can setup aliases for auto-closing alerts aft...

• opsgenie
• amazon
• configuration
• integration

I've completed some of the integrations, OpsGenie(OG) and Jira Service Desk(JSD). When ACKing a ticket from OG the result is shown on JSD, SLA( Time to first response ) is updated and comments are sh...

• opsgenie

Hey folks, I'm a former webMethods (SoftwareAG) developer and I am currently Head of the Statuspage and Opsgenie Customer Success Team here at Atlassian.  I wanted to follow up and share some st...

• opsgenie
• transformation

At Atlassian, we operate always-on services for thousands of customers. We’ve learned a lot about responding to incidents and downtime. Now, we’re sharing what we’ve learned in the first-ever print...

• incident-management
• jira-service-desk
• opsgenie
• statuspage

Hey all Been using opsgenie for about 2 years or so. (from before it was Atlassian)  They recently updated their UI to "match Atlassian standards" and I find it much less useful now. I have a...

• opsgenie

Hi, new to Ops Genie, i was experimenting with generating reports today and found that when using download data inside a report, and selecting the 3 dots inside a panel on the report dashboard, (vs s...

• looker
• opsgenie

What are sub-tasks in a story? Who creates it? Suppose I am writing a story for login screen, can OTP authentication be a sub-task in it?

• opsgenie

Hi there community! We are currently using Jira SD to assist our internal customers, but we would like to have better notifications and a statuspage for major incidents, so we found Opsgenie. The th...

• jira-service-desk
• opsgenie

Do you have 2 minutes (and 40 seconds)? Check out this intro video that explains "What is Opsgenie" or read the paragraph below: Opsgenie is a modern incident management platform for operating alwa...

• opsgenie

Have you checked out the Opsgenie Resource Library? So far it's a collection of 5 white papers, 6 webinar recordings and 19 videos. If you are new to Opsgenie or haven't heard of it before, have a lo...

• opsgenie

It may seem intuitive to some, but a common mistake that folks make is giving too many users in their account Owner or Admin roles. These roles have the power to change many configurations in the acc...

• opsgenie

A common aspect of Opsgenie users don't immediately understand is how Routing Rules, Escalation Policies, and On-Call Schedules work together. When an alert goes to a team, the first thing it checks...

• escalation
• opsgenie
• routing
• schedule

Hey there! Another "Best Practices Wednesday" is upon us, I thought this would be a good time to show you a useful way to handle P4 Low and P5 Informational alerts off hours. The goal of alerting and...

• opsgenie

A common question we get is, how does alert deduplication work? Here’s a little insight:   Opsgenie de-duplicates alerts to reduce the number of alerts and prevent alert fatigue. Alerts are de...

• opsgenie