Is there a way to disable voice call aggregation?
Abhi Tanwar
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In our case, in the same team, we have multiple escalation rules and each escalation rule routes the alerts to different on-call schedules. We saw a case where alert routed to escalation rule A was aggregated in the voice call made to support person responsible for escalation rule B. We want to avoid this cross aggregation of alerts from different escalation rules. Is there a way to disable this call aggregation? Or to add a rule to not allow aggregation of alerts from different escalation policies?
