Opsgenie

Where/how to I find OpsGenie SEN (Service Entitlement Number) ?

• opsgenie
• cloud

I have a situation where three shifts of users come on from 7:00 AM to 10:00 PM. The shifts are as follow: 7 to 3 - 1 Agent 9 to 5 - 2 Agents 3 to 10 - 1 Agent These shifts overlap and are on a...

• jira-service-management
• opsgenie

I have a heartbeat set. The email is correct on it. It should trigger every 28 hours if no email ping arrives or if no alert arrives. It has now been several days since the process which is supposed...

• opsgenie

Hello Opsgenie Community 👋🏼 🙂 Have any of you recently migrated from PagerDuty to Opsgenie? I would love to connect and chat more about your experience setting up on Opsgenie and bringing your t...

• migration
• opsgenie
• pagerduty

I am looking for a way to pull more than 100 alerts at a time using the API for a given timeframe. I know how to do this by setting the offset in my api call but it liimits to 100 for each call. The...

• opsgenie

Recently we faced an issue when all of our alerts stopped being sent to our OEC instances for further processing.  After some investigation we noticed that data is being sent to OEC instances...

• connector
• escalation
• opsgenie
• schedule

With the introduction of the shared Team construct to Jira (already added to Atlas, Compass, Confluence) has anyone seen any plans around extending this to include Opsgenie? (reference to the article...

• opsgenie

Hi, i have a problem when i want to show the selected value of my multiple select custom field in opsgenie. first, i've already set the endpoint to get the value of multiple select  and it r...

• opsgenie
• cloud
• jira
• jira-cloud
• multi-select

Hello everyone, I've searched up for an automatism that can auto close all the alerts after a specific period of time (more than 7 days as the auto-close policy). I know I can only manage it through...

• opsgenie

In the WebUI there is an option to create or associate an incident from an alert. In the mobile app i cannot find this. Associating alerts to incidents is a great way of automaticly filling in deta...

• opsgenie

The MS Teams integration does not seem to cater for notifications, but only alerts. I've configured Notification policies to only notify when more than x repeats in 1 minute. This does not seem to ap...

• ms-teams
• opsgenie

In `https://*.app.opsgenie.com/settings/users/roles` there should be a link to the documentation page for roles: https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/ Bonus s...

• opsgenie

Does anyone else feel that being able to associate an incident with an existing Slack channel would be useful? Right now we only seem to be able to create a new channel, rather than link to one where...

• opsgenie

After reading this documentation - Integrate your email with Opsgenie | Opsgenie | Atlassian Support What do I do so I don't receive alerts concatenated in one alert, i.e., the email subject wi...

• email
• integration
• opsgenie

it is doesn't make sense, why the description and detail will be truncated to 1000 characters. if I want to get the full description and details, do you have any suggestion ? 

• opsgenie

Has no one else noticed the lack of enhancement within the OpsGenie product? Jira, Confluence, and the other products have a way more active stream with enhancements and upgrades.  Check the&nb...

• atl-rvw
• enhancement
• opsgenie

Please vote on this enhancement requests.  We use Microsoft Teams for all of our meetings, it would be great if there was an integration with OpsGenie to use MS Teams for conference rooms, simil...

• opsgenie

So we've add all of our services to OpsGenie and assigned them to teams. We'd like to ensure that every alert that is created is assigned a service so that we can track service health trends across o...

• opsgenie

Hey community, we're currently evaluating Opsgenie for alerting and On-Call-management purposes. Although we're pretty excited about all the features and possibilities, we stumbled upon the activit...

• activity
• opsgenie
• privacy

Hi Community! I'm curious about your incidment management workflows in OpsGenie and Jira (Service Management). Personally I have the impression that the intgegration between both could be much bett...

• cloud
• jira-service-management
• opsgenie

Our company uses Control-M to schedule all of our system's processes. Currently when a failure in Control-M occurs a "first-response" team is notified and manually calls someone related to that failu...

• opsgenie

Hi, Wanted to know, If an alert is de-duplicated, will the other fields like message and description can be updated?

• opsgenie

Would it be possible to get updated documentation to reflect the newer methods used by Zabbix to send alerts to Opsgenie and the required steps to make Opsgenie work together with newer versions of Z...

• opsgenie
• zabbix

Hi, When linking Jira tickets into a post-mortem they do not show as linked in the master incident page. Is there a way to have them synced ?

• opsgenie

i followed below article but still not able to generate alerts from check_mk to opsgenie. https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-checkmk/ Kindly help me .

• opsgenie