challenges with opsgenie Integration:Webhook alerts not initiating incident on Atlassian status page
We've successfully established a webhook integration between our vendor, Poly's, status page and Opsgenie. This integration enables us to receive alerts from Poly's status page directly into Opsgenie. The primary goal of this integration is to ensure that our end users stay well-informed about any outages or scheduled maintenance by receiving alerts through Opsgenie to Atlassian status page.
However, we've encountered a challenge in the integration process. While Opsgenie alerts receiving from other sources like Grafana and RUNS SCOPE are working smoothly and are being forwarded to the Atlassian status page, the same effectiveness is not being observed for alerts obtained through the webhook integration with Poly's status page.
In other words, despite the successful configuration of alerts within Opsgenie for the status page, these configured alerts are not triggering incidents on the Atlassian status page as expected. Bu the alerts from Grafana and RUNS SCOPE are successfully making their way to the status page, highlighting that the integration between Opsgenie and the status page is functional.
Our objective is to rectify this issue and ensure that the alerts received via the webhook integration from Poly's status page to opsgenie are also able to initiate incidents on the Atlassian status page, just like the alerts from the other integrated tools.any help will highly appreciate.
