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Add 2 teams in responder against P1 alerts

Satyendra Dubey March 17, 2024


I've integrated Opsgenie, Slack, and Jira software with alert source tools (New Relic, Grafana, and AWS) in order to set up incident life cycle against P1 alarms. Now that the dev team members are already on call, I want to add the application support team to react to P1 alerts (only these alerts have priority as P1, exclude p2, p3, or p4). I added the same based on routing P1 alert to "P1 escalation" in the escalation matrix, but I'm not seeing these alerts on the application support Slack channel or the JIRA dashboard. Seems like we need to integrate on-call developer and application support in responder against P1 alerts. Please offer a solution to this as i dont found option to add 2 teams in responder against alert based on priority (in same integration, we are managing P1,P2,P3 & P4 ALERTS)



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