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Jira Service Management
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Hello, I need help with Jira Service Management, which I intend to use as a ticking system. I've set up SSO and user provisioning, as well as authentication policies to enforce SSO. I...
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Hello, We are currently looking into the possibility of using Jira Service Management in the Data Center version. On the topic of user master data, we are investigating if you have the possibility ...
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We use JSM for support to several customer. One customer per project and up til now, only email addresses added by admin can send issues/use portal. But we now have the need to set up one project s...
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Hello, we are currently looking at the possibility of using Jira Service Management in the Data Center version. On the topic of data protection, we would like to know if, instead of a deletion conc...
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I need to create a fixed length field for an account number and format it as xxx-xxx-xxx. I'm not seeing a way to do this when going to -> <domain>.atlassian.net/secure/admin/ConfigureFieldL...
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Hi, Is there any way to convert a sub task to incident or an incident to subtask? If yes please help me with the solution. Thanks
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Yesterday, I received an email from Atlassian with the following message. "Unusual login attempts on your Atlassian account" I understand that someone else may have tried to log in. When I checked...
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Hey I found an old answer in Atlassian since 2014 stating the following: At the moment there is no concept of customer "assignment". In our current model, the customer is always the reporter and...
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Hello, we are currently looking at the possibility of using Jira Service Management in the Data Center version. I would like to add a follow up function via workflow. When the status "Waiting for ...
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I invited a user this morning who has accepted the invite. She has access to all of the projects and can post and edit issues as she needs. However, in the directory, I can't search for h...
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I am currently trying to make it so that when I select a Specific service using the "Affected services" custom field generated by JSM, I am able to only see objects that have that service listed as a...
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1. Can't find an existent field from the form/tasks in the Fields section. We have a couple of places in the form called by one name (same field name) and I would like to change it and rename the fie...
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I 've created same automations talking about the same but saying that there should be different choice in the specific field. We should get tickets cloned and linked to the main task. It works for so...
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Hi, If i click on Stop watching at the top while creating the issue i am getting the email.but if i create with watching i did not received any email. But if i create without stop watching no e...
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Hi Community Hope there are some sharp minds out there, who can guide me here. :) We have a large customer who wants to setup integration between our Jira and their ServiceNow. They...
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Hello, We are currently looking at the possibility of using Jira Service Management in the Data Center version. On the topic of email processing, we are looking at the requirement, sending an email...
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Hello, i'm using jira Service Desk and jira software on an environmet set this way: -A project on jira service desk where agent can directly solve ticket of customer -A second software Project wher...
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Team in my Org, we call customer as Reporter. how to tag the reporter in automation, send mail . I am using Hi @{{reporter.displayName}} is this correct ? pl...
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I want to add widget to the JSM portal but I don't know how When I try to add widget, I get a phrase like the picture below I don't know where to enter the widget code.
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Hi, Please help me out how these notification is triggering i haven't configured this Please help me out which email action is triggering for above email notification. (or) Do i need to ch...
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I am using Discovery Tool to import data from vCenter however not getting Custom Attributes of individual VMs. Is there any way we get import custom attributes of VM using Discovery Tool and v...
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We have helpdesk staff in different locations and sometimes the requests are people just walking up, also we consider being contacted via chat a walk-up. I am curious on how best to track these. The ...
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Hello Community, I'm trying to achieve the following -> Link to similar issue My automation rule looks like: Everything works like a charm, but the issue comes when one o...
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I have a user that can't create an issue in Jira when they use the Assist app in Teams. I can, but I'm the site admin. It creates a ticket within the Assist app in Teams, but it doesn't create a...
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Dear community, I was asked by our management to implement the Service Level Timer on our Incidents. In Assets, we have two object types: ICT Services and Business Services. ICT Services is our I...
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Atlassian Community Events
| User | Count |
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| 32 | |
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| 5 |
| Subject | Author | Posted |
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| 39m ago | ||
| yesterday | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 24, 2025 1:07 PM PST |