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[Dmitrii Ludin]

We connected helpdesk. Emails are coming in (task is being created). When you answer the client in the task, he does not get an answer by letter.

[Trudy P Claspill]

Hello @Dmitrii Ludin 

Welcome to the Atlassian community.

Does the user get an acknowledgement email that their issue was created?

How are you answering the user through the task? Are you adding a comment? If so are you using the Reply To Customer option?

Have you checked the Customer Notification settings for the project to confirm that is configured to send a message to the customer when a Public Comment is added?

[Dmitrii Ludin]

Thanks for the reply. Everything was solved much easier, the site was turned off the outgoing emails.