Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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I want to check how many branches are created in a particular card and have to move that to QA if all branches in that are merged to develop environment in Bitbucket. Please let me know which conditi...
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I can't see the tickets which have been marked as done or the closed tickets in the console of jira service desk
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When a customer of a JIRA Service Desk sends an email to reply to a comment, it does not always add a comment to the ticket. It works in most cases but occasionally we will get one that goes missing....
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Hi, We have recently released helpdesk option for our internal employees to raise requests as part of ITSM flow. But, we are unable to auto-populate the details of this requestor like first and last...
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We are a college, and our students are our customers. The students have SAML SSO logins (just like agents). On first login, there are questions asking the student what department they work for...
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Can the order of a request type be changed in the slack channel drop-down?
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I need a summation equation or a certain form with or with the use of smart values , were the aim of this is to collect (retrieve) the values of a numeric field and calculate the summation of ...
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How can I change fields like category, status, priority etc by sending email by the ticket owner? For eg: as a ticket owner I wish to set the status of the ticket to resolved by sending an email to ...
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Hi together, I would like to know how I can filter an object attribute with AQL and use in the filter the value of another object attribute? I have the following object types: Schema: Employee --...
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Hi Team, we are unable to Migrate Time to SLA plugin via JCMA from server to cloud. Can you please guide us how to fix this bug. Please find attached screenshot for the same. Regards,...
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Customers complain about recieving too many email notifications from JIRA for every message chatting in slack over "tickets" Is there a way to control this? Or Do every customer have to create an at...
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How do you balance creating projects for teams (business and partly-technical teams) that are both working on projects and providing service to internal teams in the organization? I like the f...
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Our organization is new in Jira/JSM world. I am an Admin and I have two accounts in our organization, one as an Admin with Jira/Confluence and I am also a JSM Agent. It is all working fine. I...
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We have several service desk projects with many external users each. Our goal is to have anyone be able to access a specific project portal link, create an account (if needed), submit a ticket, but ...
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Is it possible to change the email address that is used when replying to the customer from a ticket? By default it is jira@[something].atlassian.net but we want to change it to our suppor...
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I have read the following https://confluence.atlassian.com/roadmaps-kb/closed-issues-do-not-show-up-in-advanced-roadmap-plans-1072476437.html I ran automation on these issues to set their r...
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We are leveraging the Product Discovery tool with Jira Service management to provide users with a portal to submit feature requests for our team to review. Those feature requests drop into a service ...
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Hello, I have the following question for the technical support service: "A private channel has been created in my Slack workspace for technical support of my customers. Customers from other Slack wor...
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Hello, I have the following question for the technical support service: "A private channel has been created in my Slack workspace for technical support of my customers. Customers from other Slack wor...
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Has anyone gone on the journey to see if a portal on Jira Service Management can work with a W3C WAI standard such as WCAG? The standards mentioned above relate to making it easier for blind people...
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Hi, We have a strange behaviour. Our user are customer from our support portal. For a kind of request we have 2 approvers. When one of the approver has already approved the other approver can't se...
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Is this possible? Thanks.
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Koji chatbot is only working one session at a time. Is anyone using this and help?
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We have two types of customers, those who have paid support and those who doesn't. We want to differentiate natively in JSM one from another. Customers are able to pay for certain time for ...
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If I set up integration between Jira Service Management and OpsGenie using the cloud integration, I can configure the integration like when to create alerts, when to acknowledge alerts. But if...
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Atlassian Community Events
| User | Count |
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| 23 | |
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| 3 |
| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |