Customer Support portal pages - direct anchor tags redirecting to homepage

[Chris Combe]

We are creating public pages in confluence and have configured jira service management and the customer portal pages. They show up fine overall but if I go to a page that is visible to the customer and copy a header / anchor on a page, it seems to copy to clipboard.

I then share the URL to a customer and instead of going directly to the help page and the section it redirects them to the portal page itself. 

If I copy the URL of the page (free from anchor tags) - this works as expected for customers

If I access the URL of a page with an anchor tag embedded it takes me to a page that doesn't include the header of the customer portal and looks much more like what I see when I access the page in Confluence (doesn't have the customer portal / jira service management header etc..)

Are there any specific settings as being able to copy a header and link a user to a section on a longer help page is crucial for us e.g. taking a user to step 5 out of 10 rather than telling them to scroll down to step 5 etc.. 

Further detail / context

- we are not creating specific anchors but simply just copying the URL to clipboard that shows up when you hover over a formatted header with the `#` symbol