Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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How to get all the object user from the object schema and how to use it in automation
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Hi, We have a process in place in JSM ,per which when a customer ticket is transitioned to 'Engineering Review', it creates a ticket at Software Project. The fields get copied over to Software Proj...
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hi every one I have multiple teams with multiple workflows in jira service desk which should link together. for example, when a team has done actions in their own workflows I want to set automation...
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Is there any way to add specific permission for user in atlas CRM server. Thanks.
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We need to export a list of all customers for each JSM project. Is this possible?
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Hi All, when a ticket is created in JSM we automatically create a ticket in the proper Jira project and link these together. Any new comment in the Jira project is (with automation rules) copied to ...
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Good day, we are running Jira v8.20.10 version. Need approver to select CFO name from select list field once he/she approve request. The screen is set in transition with Validation for field as well...
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Dear community, I have created a workflow for our company that includes that the ticket status at the end can be "canceled" and "done". At the very end I have added a status that is called "closed...
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I want to deliver the contents of the mail to the 'reporter' using the automation function. In the Content tab Dear {{reporter}} I'd like to fill out the contents of the mail. But I d...
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Hi, My customers are unable to log a ticket on service desk portal due to below error mentioned in the snapshot. Kinldy provide the steps to remove the character limitation or any other rest...
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Hi, Please help me out i want to trigger default email notification whenever the issues is assigned to Service Desk/assigned to SPINS team/assigned to Supreme team. Please help me out how to config...
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I have just updated a workflow for a project and suddenly all the requests status is open. Please how do I restore it?
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Hi community, I am using Scriptrunner Cloud to attempt to retrieve the members of a Jira group (group1), and write those users to a multi user picker custom field. I have a call to retrieve ...
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Without a Marketplace app is there a standard way to print a QR code which when scanned opens up the Service Management ticket?
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Team set an SLA goal for 360h on a 9-5 work week schedule. This should be 9 weeks or 45 days. When new ticket are created the SLA is being listed as 2 months. Is this due to it being an approximate ...
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I have a project that has the last step of the workflow as "Done" for some reason the issues in this status will not show up as resolved in the created vs resolved chart I'm trying to display on my d...
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Hello, we have a user (now a former employee) who is set as the auto responder for reminders and when tickets are closed (updating to Done). I've searched JIRA to determine where this is set but I'm ...
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I have been trying for a very long time to write the automation for the below, I would appreciate some guidance. I want to set up an automation rule whereby when a Bug ticket (on a normal jira proje...
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Hi all, I am interested in implementing a standardized approach for granting permissions to users and groups within Jira projects, in accordance with best practices. Previous administrators did not a...
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HI, We currently have a process where sending a customer ticket to Engineering review status, creates a Software Project ticket. The fields get cloned but the Organization field from the customer ti...
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Hi Community! Hope someone can help us with this one. My client and our own management whants to know how long are we taking to resolve issues. So I downloaded the sheet but the the time stamps...
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Hi. I'm trying to use link to help with some basic formatting: https://jira.atlassian.com/secure/WikiRendererH elpAction.jspa?section=tables I'm successfully able to italics and bold (yellow highl...
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Hey Community 👋, I am looking for a way, to prevent Tempo from overbooking time, that was "sold" to the customer. Looking at contract types like lump sum (Pauschale), cost reimbursement (fixes Kon...
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I was trying to create canned response template and was unable to tag someone in combination with dynamic variables as seen in the screenshot. Issue is that "reporter", in this case, won't receive em...
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I'm a new user of Jira Service Management and as an Administrator, I'm trying to customize a test portal - "Customer Service Pilot". However, I've noticed that I have limited permissions for...
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| Subject | Author | Posted |
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| yesterday | ||
| May 29, 2025 11:41 AM PDT | ||
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| February 19, 2025 5:35 PM PST |