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Jira Service Management
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I need to configure the SLA according to the item marked on the portal form. For example: In my partal form I have the following question: Which sector? Options: living room, reception, etc. I wa...
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I need some customers to open requests anonymously on the portal. Is it possible to make this configuration? Do I need to have a specific Service Managemnet plan?
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Could not send email, the 'To' address field is empty. If you have referenced a field it may be empt
I'm getting the following error when trying to send an email to {{lookupObjects.Business Owner}}: "Could not send email, the 'To' address field is empty. If you have referenced a field it ma...
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I don't see the development panel, or any way to activate that functionality for a service desk project. Is this functionality possible?
531 views 3 0 Deleted user March 31, 2023 -
This article says I can't use the widget without my portal being "open" and I do not want that right now. https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-on...
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Hi, I'm wondering if there is any possibility to hide the Customers tab in Channels & People be hidden from certain user group? Or at least a way to hide some customers and organizations fr...
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what happens when we add a customer directly from an Organisation in JSM and also add the same customer through the JIRA admin portal with the same access? how does this conflict?
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Our company has traditionally used JSM for our major customers to report issues, and is therefore build out to be external/customer facing. Now, we are setting up projects to follow ITSM practices fo...
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OK, I've found this page with some explanation, why my new Requests are not visible in Portal (and Customers don't get any notifications even if they are Reporters) - they don't have Reque...
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I want a timer to start automatically when I open a ticket in Jira Service Management. Is it possible or is there a plug-in?
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We currently use these two services. The customer reports the problem to us through a portal that supports Jira service management. In it, based on priority, we have specified Sla. A ticket is then ...
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In list view, when grouping by assignee, the sub tasks which are assigned to another assignee will still appear under the assignee for has the main task. Is it possible to have sub tasks that ...
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When I logged in to the trial site that was used as the verification environment after a long time, the following message was displayed. If I don't use it anymore, is it okay to leave it as is? Will...
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Let's say I have 10 different organizations which I want to add to 10 different JSM projects. Is there a better way, than to add them manually to each of the 10 projects? Thanks in advance, ...
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I have created an jira app for 3LO Auth and given some permissions from scopes , it is working fine for the users with agent role in service desk. But anyone who have customer role in service , they...
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Hi There, We have two customfields defined: Time for Approval [in seconds] and Time for Resolution [in seconds], we are trying to do something like below but unable to get the customfield va...
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I am trying to create a rule, which transitions my issue when a comment is created. This basically works fine. But when I am trying to add a condition, I am failing: I want my issu...
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Hi. I face an issue, with linking an existing ticket to an Epic ticket. The search of the "Epic Link" field does not work,
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Hi Team , Need clarification on the cross project access in JSM .want to ensure cross project access is not possible. We have 3 different projects , all having different organizations ...
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I note now when I raise a ticket and get a response I also get a few Autonotifications I would like to suppress. some as they appear like spam. They come from Automation for Jira (Jira)
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Hi All, I'm looking at setting up our equipment request as a form in our portal. I'm wondering if anyone knows if it's possible to make a running total on the form. As an example, the equipment av...
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Hi all, Is there a way to get Assignee's email address and place it to a custom field during automation run? I tried to use the action Edit issue within my automation. It works when the email is st...
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Hello Jira Community, is it possible to attach the email to an already created JIRA ticket automatically? I would usually send an email and then do the "Send to Issue" which is an extra step. Right ...
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Is there a feature to where we can add a 3rd party to view our account? However, we only want them to see what we assign them to them as a vendor?
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Hi, we currently use Insight (Assets) for our Assets. Looking for documentation to take to the next level. We want to start linking assets together as well as linking to a change/Problem tickets. ...
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