Jira Service Management

Hello, Does anyone know if it's possible to merge issues in Service desk or relate them in such way so you can bundle issues that are the same but reported in different issues? We can do that with ...

• jira-service-desk

Can we download some file (eg: table format) in Excel format from confluence?

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Jira 6.1 using service desk. Issues are created via a mail handler. Something has created hundreds of thousands of issues. The emails are from an automated monitoring system and at one point on M...

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• mail-handler
• queue

1. Created a custom field (field type=single select) called ‘Application’. Set the value to 'None' a. b. 2. Through Service Desk, Customer Portal it display...

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Hi, I would like to order issues by "remaining time" defined by SLA. The problem is for breached issues. Example : ID | remaining time ticket #2 | 0:40 ticket #1 | 1:35 ticket #3 | -0:30 Wh...

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I am using onDemand, and I would like to change SMTP server port. My server is using port 125. It looks that option "Configure new SMTP mail server" is missing in case of onDemand. I am logged in a...

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Hello, When we import a project into ServiceDesk, is there any option to exclude certain issue-types of that project to not have SLAs? Thanks.

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what happens/how is sla calculated for issues when the goal in each cla depends on the other sla? for example I have 2 slas: time to resolution. this has only 1 goal defined as follows: prio...

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My company is experimenting with Jira Service Desk for a pilot early next year. One of the questions we have is what happens when a service agent marks a ticket as 'Resolved" and wants to allow the ...

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I want to add more options to Jira SD customer portal when they go to "My requests" Right now it only shows "You can Add a comment" using Jira SD 1.1.1 Thanks Vico

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Is it possible to have a central listing of all the available Service Desks on a single page or menu? Here is the use case, for example a user arives on the landing page where he/she see all the av...

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Hey, I want to know if it is possible to track SLA goal in a more detailed unit like minutes. For example, I cannot define a SLA Goal for first response, that has the goal of half an hour. "0.5", "...

• jira-service-desk

Hi Guys, Is it possible to set the SLA to be next business day and not have to set a specifc number of hours? Thanks!

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Hello, I'm test driving Jira Service Desk. The tool is amazing so far. I've got one specification from my management i'm not sure it can handle though, I need to be able to have requests repp...

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We are tracking customer issues in customer specific projects (got a lot of projects) and we are evaluating if we can use service desk. Given that setting up a new service desk takes a number of cl...

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Hi, We're running an evaluation of Service Desk and we are testing it with a few scenarios. The main problem is that we have multiple users of a Service Desk project that all need to see each other...

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When you define a sla you can add multiple goals with diferent time values. if an issue is found in multiple goals what value will be taken into account?

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Hi, I am wanting the Jira Service Desk Dashboard to refresh every minute and also display Items at risk as well as pending tickets. Is there a way of setting this? Regards Brandon

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Hi, I have noticed that users are able to resolve cases not created by them. I have set the permissions so that only developers can resolve cases. Am I missing something? Is there a way of removing...

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When using JIRA Service Desk, customers are able to browse the normal JIRA interface in addition to the customer portal. This is not a problem, however we are not interested in displaying the SLA c...

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I need to buy a licence for 1000 users if I have 1000 customers/contacts ?

• jira-service-desk
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in the start stop condition list you can add more conditions. what is the operator between them? OR or AND? now it is not clear

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I am using JIRAServicedesk on-demand version of Japanese . Creation of the issue from the customer portal screen that used to advance from being updated JIRA service desk ( 1.1.2 ) is now impos...

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I have been using on-demand of Confluence and JIRA-service desk in Japanese. We are trying now, and trying to use multiple customers in the service desk. All users is displayed open the user...

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Will Jira Service Desk have telephony integration capabilities with VOIP telephone sets? I would like a phone call to prepopulate data in a Service Desk issue.

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