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Jira Service Management
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. Do you know if it is possible to import customer organizations automatically via LDAP or is ...
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Hello, My use case it the following, Once a ticket is closed, if a customer comments on the ticket, none of the service desk agents, watchers should receive any notification. Instead, a com...
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We love the canned response in the reply to customer. How do we add this to the Resolve screen?
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Can someone shed light on what the impact of disabling the "insight.cf.react.on.cp" feature flag is? From what I can understand disabling it will result in a fallback to the "old" implementation. Bu...
524 views 1 0 Deleted user May 15, 2023 -
We are using the Forms plugin (in the trial variant) to have more sophisticated forms in a portal request. The form is integrated automatically below all other visible (system) fields in the request ...
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We have set up several automation rules in JSM (Jira Service Management) checking for keywords in the subject of an incoming Email. When rules matches depending on the right combination of keywords (...
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Bom dia pessoal! É possível tirar a certificação como Especialista Jira aqui no Brasil? Alguém conhece os pré-requisitos e conhece alguma empresa brasileira que faz treinamentos em Jira ?
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We are a MSP, and we wanted to implement the following workflow through JSM: 1. An operator creates a ticket either through an automation or manually 2. The operator sets the reporter to a custom e...
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Hi Team, We are facing issue at get issue list and issue details apis responses with 0Auth (Bearer) Note - ( issue list and issue detail with base and api token working fine) =============...
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I have a Service Desk project in which customers can actually comment using internal comment instead of normal ones. Of course, to maintain different communications with internal team and the custom...
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Is it possible to show the "Raise this request on behalf of" field in the helpdesk portal? This field is only shown to the one who has "Service Desk Team" access.
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Hi Team , We have a requirement to add the SSO/MFA for our customers added in the organisation , whenever they login . Is there any possibilty if we can send the authentication codes to their mails ...
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Good afternoon, I'm trying to modify our help center to match our new corporate branding that's just been implemented. I want to add a banner image that is in line with the branding but every image ...
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...reviously, been using this date for "Closed". which doesn't really work however this date in Updated changes if a comment or fields is changed in the ticket - so it really doesn't reflect a true c...
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We migrated from Halp to Jira SVM. One of the featues of Halp was to open the message on slack. Is there a way to do that also on the Jira SVM?
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Hello I've followed other tickets to see if I can solve this, however, I feel I am hitting brick walls. Our organisation has multiple projects under a single tenancy. Let's call them X and Y. X is ...
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Hi. I want to change the request type according to each slack channnel. Is it possible to change the request type according to each slack channnel? Thank you.
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Hi Team, Use case is to trigger parallel approvals in the Jira Service Management Datacenter version. Approvals are configured where the request goes for multiple approvals one after another(d...
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After creation of a new connection request in a project and a portal for a client, workflow a and all the automations, when a client creates a ticket on the portal, he moves to a screen after the tic...
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Can someone confirm my suspicion about this: The choices in a custom field created with type of "select list (single choice)" or "select list (multiple choice)" CANNOT be updated/added to once the fi...
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gostaria muito de criar um sistema para criar um sistema para substituir o sistema capitalista . tenho ideias mas não consigo colocar em pratica . como criar equipe ? alguém pode me aj...
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i want add 3+(A/b/c/d) level cascading custom field type in jira service management
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I am using JSM to create a ticket whenever an assets service date is approaching using Jira Automation. It all works fine and a ticket is created and the relevant manager is being notified as well. ...
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Hi community, is it possible to clone Sub-Tasks from a Ticket into another Ticket without Sub-Tasks. For example Ticket A Sub-Task A.1 Sub-Task A.2 Sub-Task A.3 Ticket B Clone of Sub-Task A.1 ...
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I'm new and from the beginning I didn't have the possibility to change to a classic template? I read similar topics on this site but I think they're not up-to-date. When I try to create it, there are...
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