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- Questions
Jira Service Management
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Currently I just resolve the issue then respond to the customer with a Case Closed canned response.... Id like the option to have the canned response avalaible when I click the resolve Issue button.&...
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Hi, When a Problem is closed as a Known Error in JSM, I want to create a Known Error Report in Confluence, and copy across relevant information from some of the Jira fields e.g. "Root Cause" and "...
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Hello, Can the new Jira Product Discovery tool work/sync with Jira Service Management? Or does it only work with Jira Software?
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Our agents are creating documents relative to each project but they are not available to customers and such. Can I use the knowledge base without having to pay for confluence?
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Hello, I have a few customers who would like to know the response time of their technician when we respond to their support request via Jira. I wanted to know if there's a way, either through JQL...
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I tried to find the info but I wasn't able to find if there is a way to get the slack channel name where a ticket has been created in Halp. We worked with Halp and we migrated to Jira Servic...
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We're trying to develop some automation which, as part of its workflow, needs to occasionally mark issues as approved but on behalf on someone else. It looks like this isn't possible but I thought ...
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Legacy Automations used to include a rule to transition Resolved items to Closed after a designated period. I believe our older JSM projects had this enabled by default. We recently created multiple...
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We are seeing some of the customers are accidentally turning off the notification. Is there a way not to display "Do not notify" me option in the customer portal ?
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I went through many different forum questions but none seem to address my particular issue. Our Customer Support center has moved over to JSM as their ticketing system. All their ticke...
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I suspect it is because we are running the discovery engine as a service with a named function user as logon/owner. Does this user have to be a Jira user ? and if so what rights are needed ?
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Hello there! I'm attempting to compile a list on a top-level task and running into an issue with automation. For context, this top level task has several linked tasks, each with a Smart Value ...
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Hello Team, Any suggestion would be helpful, How to create Dashboard which shows number of projects with count of versions? This is not on cloud version its on Premise. Thank you, Ma...
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Hi Community, I might be overlooking this but in a certain JSM premium instance I do not see the Post Incident Review work category. And I don't see the "create PIR" button on incidents. Does any...
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Good day everyone. I am trying to make fields required when logging new issues from within Jira using the " Create '' button on my project. I managed to solve the manual entry o...
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Não consigo inserir um Épic mesmo com o item adicionado em configurações.
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Hi everybody. I am having an issue about email notifications in JSM when customers can mail requests. My client's customers get that email when sending a request : Subject: [Action required] Val...
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Hi, how can we implement the loom button for our service desk in JIRA as it is shown in the short marketing Video? Thanks
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Preciso criar uma TAG para identificar meus produtos e gostaria que mostrasse no topo do quadro as opções para filtrar. Já fui no tipo de item e inclui o campo categoria porém não aparece. Segue foto...
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We have a service desk that has two external emails using a fowarder. Is there any field that can be used in an automation rule to detect which email the request was sent to? We would rather not hav...
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I want create a ticking tool. How should I start
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Hello Team, I have a query regarding automation. Below are the details. I have three custom fields 1 is "ABC", 2nd one is "JKL" and 3rd one is "XYZ". In that ABC custom filed ...
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In Project that we use in order to work with customers, we have two Request types. In the portal, when customer clicks the Project name, they see: *Contact us about and then Sub - title and a ...
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Hi, This is my challenge. I have 6 service desk projects: 3 - Customers/accounts are added manually by us. 1 -Internal project, available for all staff. 2 - Projects open to everyone, th...
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Hi, I am trying to create forms and use sections, now I have a case like this, I have two fields(fields 1 and fields 2), I want to show this two fields every time, but if user mark "A" in field...
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Atlassian Community Events
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| 19 | |
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| February 10, 2025 5:31 AM PST | ||
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| January 23, 2025 5:50 PM PST |