Question about tickets that are opened from the mail

[Kenneth Muñoz]

Good afternoon, how could you help us to know how we can eliminate the email signatures, because it does not fit correctly in the ticket.

I hope I have made myself understood.

I appreciate your collaboration.

[Florian Bonniec]

Hi @Kenneth Muñoz 

You can hide them in the description or comments.

https://support.atlassian.com/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/

I think you cannot remove them

https://jira.atlassian.com/browse/JSDCLOUD-6037

https://jira.atlassian.com/browse/JSDCLOUD-11814

Regards

[Kenneth Muñoz]

Thank you for your kind response, I will review what you propose and tell you