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Jira Service Management
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Hello hope you have a good day there was a problem with a restart process of Jira. It is not getting up after restart by 6 times. We also restarted our database but there is no result. I am showin...
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Hi ! How can I Cc an email from the "Reply to customer" agent desk directly from the ticket? Thank you :)
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Can someone help me out with this? I need to understand can the better pdf exporter plug in be used for regional languages, for instance release notes in Hindi? Will this app give me correc...
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Hello! I'm trying to learn Jira Service Management to be able to implement it at our company. We have a lot of customers(external companies) that send us e-mails. Thinking in ITIL terms, th...
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Jira un-assigns the ticket when moved from "Review" to "In progress, any automation rule I can create to stop this
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One of our vendor requested for IDS/IPS evidence. Vendor provided doc “cloud-computing-security-for-cloud-service-providers-202007.pdf”. This is not sufficient for IDS/IPS evidence. Please provide a ...
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Hi! We have a special case for SLA. Customers sometimes report requests by alternative channels, like regular mails to employees, phone call s to employees and so on. In the same time, customer str...
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Hi Team, I have created different Issue Types (Snippet attached) in our Jira Service Management Cloud. However, I am unable to create SLA's based on the new issue types. The only issue types t...
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Hi, I recently hit my max number of custom fields on a Jira Service Management cloud Team-managed project. I deleted some fields to free up space, but the project is still not allowing me to add new...
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Hi, Can you please enable live pricing for my Fusion account? I think it needs to be linked to my Bloomberg account for this feature to be enabled. Many thanks, Cillian
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Hi, 1. If i generate a email notification through notification schema it is taking 2 to 3 minutes of time where as if i generate a email by using the Jira Automation it is coming with in 5 to 10 se...
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In tickets field Automation,rule execution shows that rule passed succesfully but rule does not show
In tickets field Automation i see that automation worked but when going to rules, this rule shows as unexistent. By the actions of the rule we see that it actually works. Where can i find this rule i...
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Hi there, I would like to have a report to see which "Affected Services" are most relevant and show me the amount of issues for each services. That is not possible with the default reports right?...
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Hi, Im trying to implement some automation for our JIRA Service management project which will automatically comment to a customer when a certain action is performed. I have the automation part worki...
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Hi, Can some one will help me out what are differences b/w 3 views in Screen Schema I see that there are 3 views are available for Screen schema as mentioned in the below SS. please provide me the...
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Hi there. I'm creating a new form in the Jira Service Desk. It is an ' Ask a Question' - when I go to save the form a pop up appears that there are missing fields and I need to make the issue type ...
604 views 0 0 Deleted user April 26, 2023 -
Hello! We are planning to create different schemas for different areas. In addition, we would use attributes which uniquely reflects the affiliation of the asset and the configuration item. ...
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I want to add this reminder on other screens, but I can't find a way, can this be solved?
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Use Case: One of our SLAs is to update P1 tickets every 7 days (automatically) until it is marked as resolved. The ticket created on 20th April 2023, FRT was fulfilled, the next SLA that is s...
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We have created initial view of reports but doesn't have a correct JQL query yet. We have tried the following queries for Level 2 and Level 3 support on their designated department and these ar...
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// Get the Jira issue manager def issueManager = ComponentAccessor.getIssueManager() // Get the Jira issue def issue = issueManager.getIssueObject(issueKey) // Create a RemoteIssueLinkBuilder obj...
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Hi I'm trying to use the Zapier API Request Beta to create a customer, but the scope provided by the connection does not allow this. Could Atlassian please allow this? The following is a log of the...
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We would like to list the assets that have been issued to users on the tickets they are the reporter on. I have tried multiple ways of creating custom fields, but i either get it saying none o...
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Can customers use the Help Center Portal without a license? I read that customers do not need a license to use the portal but when I set it up a license is need for them. How can I setup ...
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Hi team, We have requirement like we have three user picker fields in insight inventory like group owner, contact 1 and contact 2. The problem is if user selecting one of the user name in group owne...
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