Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
...reviously, been using this date for "Closed". which doesn't really work however this date in Updated changes if a comment or fields is changed in the ticket - so it really doesn't reflect a true c...
-
We migrated from Halp to Jira SVM. One of the featues of Halp was to open the message on slack. Is there a way to do that also on the Jira SVM?
-
Hello I've followed other tickets to see if I can solve this, however, I feel I am hitting brick walls. Our organisation has multiple projects under a single tenancy. Let's call them X and Y. X is ...
-
Hi. I want to change the request type according to each slack channnel. Is it possible to change the request type according to each slack channnel? Thank you.
-
Hi Team, Use case is to trigger parallel approvals in the Jira Service Management Datacenter version. Approvals are configured where the request goes for multiple approvals one after another(d...
-
After creation of a new connection request in a project and a portal for a client, workflow a and all the automations, when a client creates a ticket on the portal, he moves to a screen after the tic...
-
Can someone confirm my suspicion about this: The choices in a custom field created with type of "select list (single choice)" or "select list (multiple choice)" CANNOT be updated/added to once the fi...
-
gostaria muito de criar um sistema para criar um sistema para substituir o sistema capitalista . tenho ideias mas não consigo colocar em pratica . como criar equipe ? alguém pode me aj...
-
i want add 3+(A/b/c/d) level cascading custom field type in jira service management
-
I am using JSM to create a ticket whenever an assets service date is approaching using Jira Automation. It all works fine and a ticket is created and the relevant manager is being notified as well. ...
-
Hi community, is it possible to clone Sub-Tasks from a Ticket into another Ticket without Sub-Tasks. For example Ticket A Sub-Task A.1 Sub-Task A.2 Sub-Task A.3 Ticket B Clone of Sub-Task A.1 ...
-
I'm new and from the beginning I didn't have the possibility to change to a classic template? I read similar topics on this site but I think they're not up-to-date. When I try to create it, there are...
-
Hi, Is it possible to capture some keywords from customer raised queries that they describe in description box and the same is used to raise a request and categorize it based on these keywords.
-
Hi. The Github for Jira app looks promising, but I wanted to ask the Community about it I work on a help documentation team, and I’m looking for a way to push help topics and content to our J...
-
I was trying to create a filter to display non-SLA tickets without a due date. Can you please help me with the correct JQL Query? Thanks, Lorraine
-
I am trying to add a condition to my change workflow to prevent an issue from moving forward in the flow if the planned implementation start time is in the past. The specific scenario I am tryi...
-
Hi Community!! So I have a Form that I made into a request type so internal customers can submit requests. When trying to tie conditions to the newly created form, the fields don't show ...
-
A customer would like an export of all of their tickets. I cannot find a way of doing so out of the box that excludes internal comments. Is this possible? Doing so with attachments wo...
-
Hello, Does anyone know of a way to either filter or hide external comments on an active ticket? During some of our troubleshooting steps, there may be dozens of comments between an employee a...
-
Hello! In our Jira Service Management Project there is an automation rule to send an email when a request is created. I have used smart values to add specific information from the issue to the...
-
Hello Jira Community!! I have created a new "request type" based on a newly created form. I now need to create several automation rules based on different conditions. I tried to te...
-
Trying to understand how the AQL scope works. Currently I have assets with the attribute Owner, this is an object attribute referencing to an employee object. My employee object has a User attr...
-
Scenario: I want to set up an automation to unlink a chat (MS Teams) thread from an issue when the issue is transitioned to Closed. Are the following possible? Check for the condition (...
-
I currently get email notifications when a customer adds a comment to a ticket. But I do not get notifications when a customer attaches a file to a ticket. Please help.
-
Hi Community, i tried to find a custom field like an "Issue picker" but that dont exists actualy. I have a case there someone creates a ticket and fill in a custom field a correkt Ticketnumber from ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 10 | |
| 8 | |
| 7 | |
| 7 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |