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Jira Service Management
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Hey everyone, I'm trying to find tickets from a list of part numbers from the beginning of this year to April 26th 2023, but it seems like it's still taking tickets that were made in 2022.&nbs...
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Olá, Gostaria de filtrar issues que foram reabertas pelo time de projeto. Notamos que no log das issues há um campo "Execution Times" onde conta-se o número de vezes que uma issue foi...
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I want to use links to our How To articles in our publicly available KB in our public Wordpress site. For example, I would like to point visitors to our company website to a specific How To arti...
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I'm looking for a way to create a report for my infrastructure team that shows all assets that have had 3 or more incidents linked to them in the past 6 months. We currently pull assets from Device4...
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Is it possible to make the Time Tracking field option in Jira Service Management?
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Hello hope you have a good day there was a problem with a restart process of Jira. It is not getting up after restart by 6 times. We also restarted our database but there is no result. I am showin...
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Hi ! How can I Cc an email from the "Reply to customer" agent desk directly from the ticket? Thank you :)
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Can someone help me out with this? I need to understand can the better pdf exporter plug in be used for regional languages, for instance release notes in Hindi? Will this app give me correc...
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Hello! I'm trying to learn Jira Service Management to be able to implement it at our company. We have a lot of customers(external companies) that send us e-mails. Thinking in ITIL terms, th...
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Jira un-assigns the ticket when moved from "Review" to "In progress, any automation rule I can create to stop this
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One of our vendor requested for IDS/IPS evidence. Vendor provided doc “cloud-computing-security-for-cloud-service-providers-202007.pdf”. This is not sufficient for IDS/IPS evidence. Please provide a ...
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Hi! We have a special case for SLA. Customers sometimes report requests by alternative channels, like regular mails to employees, phone call s to employees and so on. In the same time, customer str...
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Hi Team, I have created different Issue Types (Snippet attached) in our Jira Service Management Cloud. However, I am unable to create SLA's based on the new issue types. The only issue types t...
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Hi, I recently hit my max number of custom fields on a Jira Service Management cloud Team-managed project. I deleted some fields to free up space, but the project is still not allowing me to add new...
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Hi, Can you please enable live pricing for my Fusion account? I think it needs to be linked to my Bloomberg account for this feature to be enabled. Many thanks, Cillian
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Hi, 1. If i generate a email notification through notification schema it is taking 2 to 3 minutes of time where as if i generate a email by using the Jira Automation it is coming with in 5 to 10 se...
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In tickets field Automation,rule execution shows that rule passed succesfully but rule does not show
In tickets field Automation i see that automation worked but when going to rules, this rule shows as unexistent. By the actions of the rule we see that it actually works. Where can i find this rule i...
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Hi there, I would like to have a report to see which "Affected Services" are most relevant and show me the amount of issues for each services. That is not possible with the default reports right?...
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Hi, Im trying to implement some automation for our JIRA Service management project which will automatically comment to a customer when a certain action is performed. I have the automation part worki...
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Hi, Can some one will help me out what are differences b/w 3 views in Screen Schema I see that there are 3 views are available for Screen schema as mentioned in the below SS. please provide me the...
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Hi there. I'm creating a new form in the Jira Service Desk. It is an ' Ask a Question' - when I go to save the form a pop up appears that there are missing fields and I need to make the issue type ...
605 views 0 0 Deleted user April 26, 2023 -
Hello! We are planning to create different schemas for different areas. In addition, we would use attributes which uniquely reflects the affiliation of the asset and the configuration item. ...
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I want to add this reminder on other screens, but I can't find a way, can this be solved?
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Use Case: One of our SLAs is to update P1 tickets every 7 days (automatically) until it is marked as resolved. The ticket created on 20th April 2023, FRT was fulfilled, the next SLA that is s...
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We have created initial view of reports but doesn't have a correct JQL query yet. We have tried the following queries for Level 2 and Level 3 support on their designated department and these ar...
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