Hello, by clicking on a board : "Add Board to Teams" - getting a error about missing license - seethe picture below Can you please suggest - what add-on / application / license is missing ? &...
Hello everyone! I am modelling our internal IT portal in which we provide support to our internal users via a ticketing service in Jira Service Management. As our Help Centre is open to all our inte...
Hi everyone!!! I have this situation. My users ask me to limit the display/creation of an issue type if they are part of a specific group. We have two groups L1 and L2, only group L1 can create ...
My specific use case is to create an issue when a department receives a voicemail. My phone system will send an email with the details to the project and it is received. However, I cannot get it to a...
...bsp; "body": "TEST", "public": true }
I'm trying to configure and email notification when a user changes an insight object. According to the documentation: https://confluence.atlassian.com/servicemanagementserver0421/configuring-in...
Hi! I have my mail my_name@my_business connected to Jira. If I review in Atlassian account > Email, I can read the following message: "Your account is connected to a Google account. Changing...
I want my filter to be viewable to everyone in my company but I'm not able to change the viewers option: I'm looking to make it viewable to all my colleagues because I want to add this filter to...
Hi, Could you please help us to find out, where our Jira information is stored at the moment: US or EU? Thank you!
We need to do customization on End user's view screen. We need fields like assignee, assignee group and some custom field on view screen(End User) so that end user/customer can track the ticket. For ...
Hi, My requirement is once the ticket is Closed status which means Closed then user will not have to Edit the issue. and i have used the Workflow properties for the same and still i can be able to ...
Hi, While performing the Export and import of the issues from one instance to another i am getting error which the user is not available Ashok kumar but both the insatnces has the same user and he h...
Dear All, I'm stuck with an automation rule. The Business Case is as followed: 1st Level Support (Project 1st Level Support) opens a ticket, then escalates (status = escalation) it. The ticket is ...
Hello dear community, our customers use the service desk to send tickets to us. When we process the tickets, our customers see the status "In Progress at Support". But if we need more information ...
Hello Jira Community, could someone please enlighten me on the different Jira Adds in in outlook. I see there is Jira for Outlook, Jira Plugin for Outlook (OTJ Jira for Outlook), and Jira Cloud for...
We have connected our support desk mail id with Jira.so for every support queries, corresponding tickets are created in Jira. When we respond via our support mail box, we want comments generated in ...
I am getting this error when i try to move a queue from other to team priority "You’ve reached the limit of 50 queues in Team priority of this work category." so how do i increase the limit from 50 t...
Hi, Once the incident is closed then all the fields of incident is Read only or not editable how to achieve the same. Please help me out with the steps. Thanks,
Hi, Just curious to understand whether there is a way to set a limit (say max 10) tickets to an assignee (in case the person is on leave) and assign the balance tickets to the other people p...
I want to add a custom field as a smart value in a notification send by mail and I've tried different things and none worked. This custom field´s name is Business Impact and it's a text paragraph cu...
Hello! We have multiple request types, and are using the "Approval required" customer notification. How can we send a different email based on the request type? We want to word each of them different...
Hello! I have a project in Jira Service management that use a User submitted form to create issue. Questions in the form are linked to custom fields that I have created. I am trying to set up...
I'm using the new Jira Service Desk. In order to only show certain request types on the front end, the documentation says to go to the portal, customize it, then remove that particular request type f...
We have 3 different teams, each with a separate responsibility from the other. Each team has their own JSM project which corresponds to each teams email address i.e. there are 3 email accounts, one f...
Attempting to move an old automation from the old version of Automation to the new and I can't find anything similar to "Alert User" as an action. I see mentions of it in the Cloud version, but I'm n...
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