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Jira Service Management
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Hi, I forwarded an inquiry to my project service desk, but when it turned out that it wasn't the email I meant to forward I deleted it from the service desk. After I deleted the unneeded issue, the ...
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In the customer portal search you can restrict the search results to All, Open, or Closed issues. All issues are showing up in Open, and none are returned in the search when the status is Clos...
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Hi I am trying to sign up for service-desk trial (cloud). We are already users of JIRA and Confluence. Having been through the whole "Discover new add-ons" piece try to add a trial for service desk....
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Hello, I would like the target of a SLA to be changed dynamically, but Service Desk only provides the option to fill in with time values, not with field values. I have a custom field called 'period...
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If we include a URL in the JIRA Service Desk portal Introduction Text, it is clickable, but looks ugly since it's the raw URL. Is there a way to have the link with custom text on it, rather than just...
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Is there any way to change the "Welcome to the help center - we're here to help! Raise a request from the options provided." text at the top of the JIRA Service Desk Portals screen?
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Hi all, Whenever a customer opens a new ticket, we see "SLAs Modified" red message on the SLA tab in Service Desk (latest version). The tooltip says "SLAs have been modified and need to be recalcula...
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Hello, I'm using JIRA Service Desk 2.0 and I need to restart the counter of one SLA when transitioning to the same status. I'm trying it but I don't know how to do it. In addition, is it po...
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When creating a "Report a system problem" request, the user is presented with a drop-down with the options for the system field. How can I customize those options?
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In our country 28/Oct/2014 's holidays is half day but ı can't configure.I want to configure to holiday is half day,it is possible?
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Hello, I just installed a free version of JIRA Service desk, and create a user. After the user log in there is no place for the user to submit a Request. when I log in as the admin...
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Hi everyone! Since Atlassian support told me to ask here, here's my question: I have a little problem with my JIRA Service Desk. My JIRA Service Desk works really fine, even the ...
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We would like to be able to create issues for our (existing, already signed up via the portal) Service Desk Customers. While we are transitioning to using Service Desk, we still get phone calls at ti...
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I've reviewed https://confluence.atlassian.com/display/SERVICEDESK/Providing+self-help+resources+for+your+customers+with+a+knowledge+base and found that our desired scenario seems not suppo...
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Hi, I'm trying to setup Service Desk for use on our JIRA installation. Our email address is currently setup in the email settings portion of Service Desk's admin settings and the email tests success...
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Can anyone recommend best practice for server requirements are for running the following products: JIRA Service Desk Bamboo Plug-ins Email this Portfolio Financial Management JIRA Workflow T...
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Hi, we have created a JIRA Service Desk for one of our client. When we created an issue in JIRA and put the client as a reporter the client can't see it in JIRA Service Desk. Is there a way t...
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Hi, We are in need of linking to an external description page from the description text in the customer portal in the service desk add-on. When I try adding cutom html it converts it to standard te...
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Atlassian community, we recently implemented JIRA Service Desk 2.0.2, and our team is very nervous about comments defaulting to "Respond to customer" versus "Internal comment". They're very afr...
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Buenas. Estamos probando el Service Desk y nos encontramos con la duda de poder separar por Países. Nosotros tenemos varias sedes repartidas por el mundo y la idea era usar la aplicación para todos....
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Hi, We are switching over to JIRA Service Desk for our companys internal users. Instead of the users having to "sign up" as customers, we would like to add all users from our Active Directory as cu...
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Im evaluating the new support service and i need answers for some questions. I hope if we can have a call better for more understanding My number is 0097466855508
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I find it irritating to have Atlassian Answers display a mix of English questions and answers, with a handful of German-language sentences thrown in. (It's a bit of a pet peeve: I used to be in loca...
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Hello, Is it possible to use service desk just for its SLA feature? (Without counting everyone working on the tickets as agents) Thanks, JG
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