How to restart sla counter?

[Francesc_Arbó]

Hello,

I'm using JIRA Service Desk 2.0 and I need to restart the counter of one SLA when transitioning to the same status. I'm trying it but I don't know how to do it.

In addition, is it possible to configure one SLA as an incremental counter without a goal?

[Daniel Bajrak · Accepted solution]

Hi Francesc,

in plugin Service Pack for JIRA Service Desk there are some SLA operation and there is postfunction reset SLA.

I hope I've help you.

[William Wynn]

Is there any way to do this with Jira Cloud? I've been unable to find any way to do this.

[Jesse Slocum]

@William Wynn

Please visit this link and vote and follow for this feature.

https://jira.atlassian.com/browse/JSDCLOUD-194

Regards

[jordroth]

Clone the request and remove the original....

[Jesse Slocum]

While that would work, it would be much easier if the Atlassian Dev's programed a Reset feature button next to the counter that the Admin of the project could manage.