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Service Desk only for SLA

JG Meillaud
JG Meillaud October 15, 2014

Hello,

Is it possible to use service desk just for its SLA feature? (Without counting everyone working on the tickets as agents)

Thanks,

JG

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Accounting Go2Group
Accounting Go2Group October 15, 2014

The quick answer is no. The add on is priced at the agent level and you get everything.

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JG Meillaud
JG Meillaud October 15, 2014

Thanks for your answer, Just to make it a bit clearer: I have a team a 50 Devs/Designers who produce digital assets. I have another team of 100 local market contacts who submit asset request to the delivery team, review them and request amendments (all that done with transitions). I have to pay at least 30,000$ just for the SLA? Cheers, JG

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Steven F Behnke
Steven F Behnke
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October 16, 2014

https://marketplace.atlassian.com/plugins/plugin.tts http://www.jiraenhancerplugin.com/ https://marketplace.atlassian.com/plugins/com.valiantys.jira.workflow.bundles.itil http://www.jiratimesheet.com/sla.html ?

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Intel CHD Jira
Intel CHD Jira Admin October 15, 2014

We would also be interested in an "SLA-only" JSD.

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