Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Can service desk agents access knowledge base?

Mark Pryor1
Mark Pryor
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
June 24, 2015

I want to be able to access the knowledge base while in service desk. The idea is that when the agent is entering the ticket I want them to be able to access any available knowledge base information right then and there. I see the ability for a 'self help' knowledge base for users opening their own tickets but nothing for the support people to access the knowledgbase. 

Answer
Watch
Like molly park likes this
415 views

1 answer

0 votes
Elisa [Atlassian]
Elisa [Atlassian]
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 9, 2015

Hi Mark, 

I believe that the following feature request might be just what you're looking for: https://jira.atlassian.com/browse/JSD-1788. If so, please feel free to add your comments and vote for it to make it more noticeable to our developers.

Hope this helps. 

Cheers!

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events