Hello!
My customers cannot create ticket in SD via email.
They have send mail to inbox, but in logs I see Errors
Hi @Oleg Kosmakov
I have a few questions regarding this issue:- What type of mail handler you are using? Is it a Service Desk mail handler (Configured in Project Settings > Email Requests), or a JIRA Mail handler (configured in JIRA Admin > System > Incoming email)?- For some reasons I can not open the screenshots, can you try to re-upload them?Can you also copy/paste in a comment the messages that you see?
It looks like you're new here. Sign in or register to get started.
