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Wiki/FAQ within Jira Service Desk

IT Kobo
IT Kobo
February 5, 2018

Hi there,

Our company is looking into Jira Service Desk and whether it can fulfill our needs for tracking and responding to external partner requests. One of the features we are hoping for is a Wiki/FAQ section within Service Desk that our partners can browse before posting a question or for us to provide the link to it if a ticket does come in. Does Service Desk have a place where these documents can live or would we have to link to an exisitng Wiki?

 

Thanks

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Jack Brickey
Jack Brickey
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February 5, 2018

you can use Confluence Knowledge Base feature. note the link is to the Cloud doc but you can find similar for server in server docs.

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Jira Service Management
Jira Service Management
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