Jira Service Management

Hi, We are setting up a Service Desk instance. There is functionality that creates an issue against a specific Customer/Organisation if that Customer emails a support email address. However we hav...

• jira-service-desk

RAISE an ISSUE has limited fields - would like to expand to reduce the diting required AFTER issue is created.

• evaluator-resources
• jira-service-desk

Hi everyone   I am trying to measure the level of satisfaction of my clients, but i dont want to do it through a survey. I would like to do it in the workflow just as soon the ticket has been ...

• jira-service-desk

It could be great if we can save the Automation rules created as a template, sometimes you do a complex rule for one project and you want to replicate it in another project and you need to start ever...

• jira-administration
• jira-service-desk

I am the administrator of the Service Desk and a part of the group Service Desk Team of this project that I am trying to configure. I currently am trying to set up the email channel for email request...

• jira-service-desk

I am trying to link the community to my service desk trail.  Is there an add-on? thx

• jira-administration
• jira-service-desk

We have nine teams that are working across three products, and we'd like to standardize the way that requests/bugs are taken in across the org. We've purchased JSD to help us with this and...

• automation
• jira-service-desk
• post-function
• project
• server

Hello! We are hosting Service Desk exposed to the external customers for them to raise tickets towards our company. Due to the business needs clients need to provide various logs for our support to...

• jira-service-desk

Hello, Is there any possibility to reorder request types shown on JIRA SD portal within one request type group? My question is connected with JIRA Service desk cloud.   Thanks, Dorota

• jira-service-desk

I am trying to get familiar with the JQL to seach for specific issues, but each time I click on the link 'Read more about JQL syntax.' with hyperlink 'https://extranet.atlassian.com/display/~sirons/2...

• jira-service-desk

Is it possible to create a select field in my service desk form so a User can select data that its origin is a spreadsheet uploaded?  

• field
• jira-administration
• jira-service-desk

Hello, I would like to know if making a Jira report with a custom field is possible. I would like to sum the total of a certain issue types custom field by month, in this case the name of the field i...

• custom-field
• jira-service-desk
• report

Hi Community! I'm using JSD 3.5.0. I have defined two SLA in a SD project, "Time to first response" and "Time to resolution". After a while I have noticed that the SLAs are ordered in different ways...

• jira-service-desk

...eneral solution, but a highly tailored to our needs.   Our customer portal is not public and I very well know each customer as they are explicitly allowed for a SD project. Customers want to s...

• jira-service-desk
• customer-portal
• jira
• scriptrunner

Hi guys,   I am new to Jira Service Desk. I am the administrator and I have created some custom fields and add them to screens. When I am trying to make that fields required in the reques...

• jira-service-desk

I have self hosted Jira Service Desk, I run the Backup System however when I am browsing the provided path. I can't access the device error message is "Permission Denied". I am using FTP, the server...

• jira-service-desk

Hi folks, Start situation: 1. A issue has been closed with a resolution resolved. 2. The customer has a transition at customer-portal to reopen the ticket. 3. After using the transition the s...

• jira-service-desk

Hello guys. I have a problem  "Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again" when creating a new  IT Service desk project. Help me...

• jira-service-desk

Hi ,    My clients prefer to create support tickets through using their own email address. Now my problem is that when I share a commnet with the customer, this comment is not sent throug...

• jira-service-desk

Hi All, I've been a bit stumped recently with notifications not working - we're using JSD and I want all watchers to be able to receive an email when a status is changed and mainly when a com...

• jira-service-desk
• notification

I found a system level setting but it only applies to agent notifications

• email
• jira-service-desk
• notification

We need help in setting up our JIRA Service desk.  Please contact me with profile, competency and rate to help us setup JIRA service desk as we have been using JIRa software for quite some time.

• jira-service-desk

Hi Atlassian Community, I'm looking for help. Does anyone use JIRA Service Desk Server or JIRA Service Desk Cloud? Secondly, preference for either? Regards, JC  

• jira-service-desk
• jira

Service desk uses email channels.  Does Service Desk use the same workflow process to match emails with issues or has this process been designed differently for Service Desk? There is a workflo...

• jira-service-desk

I'd like to start this discussion with a link to https://community.atlassian.com/t5/Jira-questions/Restore-a-deleted-Sprint/qaq-p/674181#M235014 post where I ran into a rather severe proble...

• jira-service-desk