How can i set mail sending when SLA reach limit?

As in title

1 answer

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1 vote

Two ways:

create an automation rule. It is pretty straight forward once you get in there and get started. This is good if you want individual email for each breach.
create filtered list of all issue breached and set up subscription for the list emailing to one or more users say every hour. Again simple to implement.

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Where can i add an individual mail? I can only send to:

-Reporter

-Customer

Is it possible to sending to any email?

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