How can developers log work time?

[Susi Moser]

Do I understand correctly that support agents (= have service desk license) can create „linked issues“ to collaborate with developers (= JIRA Software users; they have no service desk license), but the developers can’t log work time on that "linked issue"?
Info: https://confluence.atlassian.com/servicedeskserver036/setting-up-service-desk-users-921471667.html#Settingupservicedeskusers-limit

If that is the case, how are developers supposed to log their work time?

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Susi,

So the Support Agents create a linked issue in a NON service Desk project (e.g. Software project) for the developers.  The developers can log their time only in the Software project.

Cheers,

[Susi Moser]

Hi Susan, thank you very much for your help. I overlooked that I can select the project when I create a linked issue for the developer team.

[Susi Moser]

Do i assume rightly that the Time Tracking of the request issue (JIRA Service Desk) includes logged work time of 'Sub-Tasks' but not of 'Linked Issues'? The logged work time of my developers seems not to show up in the request issue.

[Jack Brickey]

correct. linked issues are not included in the time log for an issue.

[Susi Moser]

Hello Jack, thank you for your prompt reply. :-)

Well, it is a little disappointing that JIRA Service Desk Time Tracking does not include also the linked issues.

[Susan Hauth _Jira Queen_]

Hi Susi,

This is beyond just service desk this is a known missing? feature in JIRA. 

THis question may be of interest:

https://community.atlassian.com/t5/JIRA-questions/JIRA-Time-Tracking-to-include-Linked-Issues/qaq-p/298827