Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service desk requests not shown in help center

Search in Help Center doesn´t find any issues although the according project queue does. Not working for user nor admins...Help Center Request Overview.pngJIRA Queue.png

3 answers

Why can´t i upload a

Jack Community Leader Aug 17, 2017

Is this related to this same inquiry? Upload a zip file where? Here? You can only upload images to community.

Yes, recognized lateron that also payed licences are pushed to community instead support when they´re starting licences...

Sorry for confusing anybody!

0 votes
Jack Community Leader Aug 17, 2017

@Hans-Hermann_Hunfeld, is the Customer that opened the issue able to see the issues they created? Unless the issues are shared only the Customer that opened the issue will see them. Unsure if that is the scenario here but checking the obvious first.

Hi Jack!

i checked that twice and even issues being created by me (system admin permissions) are not shown.

Furthermore, i configured the "Customer permissions" to: 

Customer Persission.jpg

So in my expectation anybody should find any issue as the origin use case is to provide company wide support for all Atlassian topics...

Jack Community Leader Aug 17, 2017

@Hans-Hermann_Hunfeld, it sure seems something is amiss here. You settings indeed should result in issues being visible to all and the fact that you cannot see your own is troubling and seems to point to a bug. I see in you screen shot you are filtered on open issues. Not that I expect any different results but wondering if you select all requests do you see any issues? Was this working before and stopped recently?

I think at this point it might be wise to open a Support inquiry with Atlassian. In the meantime, maybe other Community members have some ideas?

Thanks Jack,

i also checked to search for any status for sure. Not sure when this stopped or was ever working as we migrated from cloud to server some weeks ago...

The problem is, Atlassian is preventing me from file in a support ticket as Service Desk is only licenced for 3 users (starting licence).

@Hans-Hermann_Hunfeld ,


I am in the same situation, did you get any solution for this? and my problem is sometimes it appears and sometimes not.

Already raised ticket in community:



Like Hans-Hermann_Hunfeld likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,422 views 16 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you