Merge and split tickets in Service Desk?

[Susi Moser]

Hello,

I already found the answer that I sadly can't merge tickets.
https://community.atlassian.com/t5/JIRA-Service-Desk-questions/How-can-I-merge-tickets-in-Jira-Service-desk/qaq-p/461971

Is it also not possible to split tickets/issues in JIRA Service desk?

Bets regards, 
Susanne

[Marlene Kegel -codefortynine-]

Hi Susi,

A few months ago we released the cloud app Merge Agent for Jira and Jira Service Desk. 

Since Merge Agent for Jira focuses especially on Jira Service Desk I'm sure it can help you a lot in your day-to-day business.

Don't hesitate to get in touch with us if you have any feedback or feature requests.

[Daniel Vargas Llopis]

Hi Susi,

You can clone issues in JIRA (could work like split tickets), but I don't recommend creating and tickets outside the portal, as it tends to miss some information and cause problems in the long run.