Setting default Priority for new tickets

[Michael Lewis]

I found a article that said to go to RequestType>>RequestItem>>EditFields

Hide the Priority attribute to get access to set the default priority. When I do that and users create a ticket, the Priority attribute value is not what I set it to. How do I fix that?

[Susan Hauth _Jira Queen_]

Hi Michael,

Make the priority field "required".  And then hide it from the screen.  That will then ensure that the priority will take your set value.

Susan

[Susan Hauth _Jira Queen_]

Hi Michael,

Is Priority a required field?  Do you  have a screen shot of request types - edit fields screen?

Did you check the workflow to ensure that the priority isn't being set as a post-function?

Just some ideas to trouble shoot. 

Susan

[Michael Lewis]

The field is not required. I have attached an example of one of the ones that didn't work.

I am using the default workflow. I didn't see anything referencing priority.

Thanks,

Michael.