Jira Service Management

We ran into some issues with our agents editing field values so we decided to set the jira.issue.editable property on all statuses to false so that no edits could be made to any field while viewing t...

• jira-service-desk

Hola a todos   Posterior a la actualización de jira service desk 2.3 a 3.0 , al revisar un usuario en el portal del cliente no le aparece la cola de incidentes que se crearon antes de la actua...

• jira-service-desk

Hello, We're using the Cloud edition and have started trialing the service desk.   When a customer replies to an email triggered by the agent asking a question, his reply opens a new ticket ra...

• cloud
• jira-service-desk

Hello, We're using the Cloud edition and have started trialing the service desk.   When a customer replies to an email triggered by the agent asking a question, his reply opens a new ticket ra...

• jira-service-desk

Please refer ticket no : SDS-29277. We have performed mentioned steps on Tomcat web.xml file but still after vulnerability scanning we are getting same vulnerability hence unable to publis...

• jira-service-desk

Hello Jira community,   A little while ago we set up our service desk account. While functional the whole process could be streamlined for a more efficient workflow. Does anyone know someone w...

• jira-service-desk

as in title I found how to do this to customer/reporter but dont know where to choose anothere one.

• jira-service-desk

We have small team for support (4 People),- therefore i am quite sure we need 4 JIRA SERVICE DESK Agents. But in case the support cannot solve the support issue, - we want to have the option to...

• confluence
• jira-service-desk
• licence

Hi, can I set something up to email a Jira Service Desk queue daily? I'm looking for something like the subscribe functionality in JIRA filters.   Thanks, Simon.

• jira-service-desk
• queue

Is there a simple way to change the priority of an issue when it is commented by email?

• jira-service-desk

Hi there,   I'm currently testing the setup of a knowledgebase that is accessible to jira service desk. It's very important for us that articles are only shown when the users are in the corre...

• jira-service-desk

Hi Team, I want to make user accountable for raising approval from portal instead service desk team. How can i make approval transition button enable for portal customer.    However we k...

• jira-service-desk

Can I configure JIRA service desk to auto decline change request of it did not get approved 1 hour before change start date

• jira-service-desk

Is it possible to deactivate the default function "SHARE WITH ORGANIZATION", so that it is not displayed by the user who opens a problem?

• jira-service-desk

we want to change our caaf form on TC smart portal of pmkvy center

• jira-service-desk

After i install the service desk i am not able to add an service desk project. Everytime i get this error:  hmm... we couldn't create your project due to an unknown error I tried to fix it wi...

• jira-service-desk

Hi , Currently we have one project and and building additional project for different team. We are using basic portal for this new poject to create tickets. I want to make sure that the URL which we...

• jira-service-desk

Good Day,  So I am very very new to Jira Support Desk and not sure how to go about everything. So I really appriciate all the help that was offered to me so far.  Issue:  Management...

• jira-service-desk

Good Day,  So I am very very new to Jira Support Desk and not sure how to go about everything. So I really appriciate all the help that was offered to me so far.  Issue:  Management...

• jira-service-desk

...harePoint, etc.) are true. For example when in our HRM system ne employee is registered I want in service desk to create an issue for new PC.   Please advice me, what software to use, hat d...

• developer

Hi, I am having trouble reliably having JavaScript run once a ticket page has loaded. The JS is in the "Edit Announcement Banner" and runs fine on a normal ticket using $(window).load(function() for...

• javascript
• jira-service-desk

How to Create a Customer Satisfaction report/script to display completed issues within a certain project - within a certain time frame - and display the Satisfaction score and Satisfaction Comment. I...

• jira-service-desk

How can we show the customer the workflow in the Portal?   Thanks! Ian

• jira-service-desk

@mentions in comment only auto populating those that are involved in ticket. We want to be able to @mention anyone and allow them to view ticket. We have tickets locked down so that only those ...

• jira-service-desk

The setting found with the systems settings only affects agent notifications.

• email
• jira-service-desk
• notification