Why it ist not possible to get jira service desk 3.10.1 get running with jira 7.7.1?

[Mark-Oliver Kaemmerer]

After i install the service desk i am not able to add an service desk project.

Everytime i get this error: 

hmm... we couldn't create your project due to an unknown error

I tried to fix it with the knowledge base, but dosen't work.

[Mark-Oliver Kaemmerer]

Couldn't create your project due to an unknown error. Try refreshing the page to start again 1 day ago
24 matches, last match on line 44329

2018-02-10 07:47:27,242 http-nio-8943-exec-16 ERROR adminuser 467x27173x1 4f6n6z 85.183.39.158,0:0:0:0:0:0:0:1 /rest/project-templates/1.0/templates [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: An error occurred while notifying that a project was created
java.lang.RuntimeException: An error occurred while notifying that a project was created
at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:397)
at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:379)
at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:349)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
... 1 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy228.createProject(Unknown Source)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
at com.sun.proxy.$Proxy228.createProject(Unknown Source)
at com.atlassian.jira.projecttemplates.service.ProjectTemplateServiceImpl.applyProjectTemplate(ProjectTemplateServiceImpl.java:173)
at com.atlassian.jira.projecttemplates.rest.ProjectTemplatesResource.createProjectFromFormRequest(ProjectTemplatesResource.java:170)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
... 12 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 32 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
... 13 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 53 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 23 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
... 4 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 23 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
hmm... we couldn't create your project due to an unknown error 1 day ago 24 matches, last match on line 44194
2018-02-10 07:47:26,092 http-nio-8943-exec-16 ERROR adminuser 467x27173x1 4f6n6z 85.183.39.158,0:0:0:0:0:0:0:1 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handler with id com.atlassian.jira.project-templates-plugin:apply-project-template-handler threw an exception while handling a notification about a project being created
Created with no associated contexts error when trying to create projects in JIRA 1 day ago 36 matches, last match on line 44193
2018-02-10 07:47:25,975 http-nio-8943-exec-16 INFO adminuser 467x27173x1 4f6n6z 85.183.39.158,0:0:0:0:0:0:0:1 /rest/project-templates/1.0/templates [c.a.j.i.f.config.manager.FieldConfigSchemeManagerImpl] ConfigScheme T3MSC - Jira Service Desk Priority Scheme (13309). Created with no associated contexts
 

[Shannon S]

Hi there,

Thank you for providing that.

This can be due to a number of things, and they are outlined here:

• hmm... we couldn't create your project due to an unknown error

Could you review that document? It sounds most like this one:

Error is slightly different from others in the logs: "An error occurred while notifying that a project was created", in the UI the error is similar. Restarting the instance resolves this issue.

Could you confirm if restarting your instance corrects the issue? If not, please review the other solutions and see if you're able to find any similar errors in your logs.

Regards,

Shannon

[Mark-Oliver Kaemmerer]

I restart the instance, i reinstall service desk and nothing work, everytime the same error. 

[Shannon S]

Mark-Oliver,

I suspect there may be further logs that we're not seeing, but let's try to run the following first and see if it corrects your issue:

• Using the database integrity checker

If not, then we'll need to move your case to support where we can get a full copy of your logs.

Regards,

Shannon

[Mark-Oliver Kaemmerer]

I tried that too and everything is ok.

[Shannon S]

Hi Mark-Oliver,

"Everything is ok" as in there was nothing to fix and you're still having an issue, or that it fixed everything and you no longer have the issue?

If there was nothing to repair and you're still having the issue, I'll go ahead and raise that support ticket for you.

Regards,

Shannon

[Mark-Oliver Kaemmerer]

Please rise an support ticket, jira service desk is still not working.

[Shannon S]

Thank you, Mark-Oliver,

I have raised a case for you now in the support system.

If you can please trigger the error again and attach your Support Zip to the ticket on the site below, it will help us to troubleshoot the issue:

• https://transfer.atlassian.io/

Thank you!

Regards,

Shannon

[Shannon S]

Hi Mark-Oliver,

Can you check your Jira Server Logs and let me know what error messages show up there at the same time that error is generated? It will help to understand what the issue is.

Regards,

Shannon

[Mark-Oliver Kaemmerer]

I post the messages from the error and support tool and paste the lines from the log below the message.