Is there anyway to email queue from JIRA Service Desk

[Simon Mitchell]

Hi, can I set something up to email a Jira Service Desk queue daily?

I'm looking for something like the subscribe functionality in JIRA filters.

Thanks,

Simon.

[Krisztian Kovacs · Accepted solution]

hi there,

are you talking about sending an email to a specific address?

you could create a jira user with that email address perhaps.

or use scriptrunner to send custom emails (there is a built in script for that)

Let me know if any of these would work for you.

Cheers,
Krisz

[Simon Mitchell]

Hi, yes, would like to send to user(s) already in JIRA.

Was thinking about using the automation tool?

Not familiar with scriptrunner. will investigate. Thanks.

[Krisztian Kovacs]

Right,

if the users can see the issues in Jira then you can use a filter subscription?

The automation tool is also a good solution.

[Simon Mitchell]

Oh yes, of course. Genius. I didn't think of creating a filter based on queue parameters.

That works brilliantly.

Thank you so so much for your help.

Simon.

[Krisztian Kovacs]

I'm glad it helped. Yay.

Cheers,
Krisz
P.S.: if you think my answer is useful,
please consider accepting it.
I'm going for the high score.