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@mentions in comment only auto populating those that are involved in ticket. How to fix?

Ian Johnsen
Ian Johnsen February 8, 2018

@mentions in comment only auto populating those that are involved in ticket.

We want to be able to @mention anyone and allow them to view ticket. We have tickets locked down so that only those involved can see ticket.

How to fix? 


Thanks!
Ian

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Jack Brickey
Jack Brickey
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February 8, 2018

With JSD you can only @mention agents or if you are using JSW as well and have given individuals permissions to collaborate then you can mention them as well.

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Ian Johnsen
Ian Johnsen February 8, 2018

We have to [~ jsmith] all the time and its becoming annoying. 

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