Jira Service Management

Is there a way to add additional notifications on certain issues (Example being Marketing when their website goes down) without having to make them an agent?

• jira-service-desk

I'm trying to add participants to give them visibility to an issue. The participant is an external service desk customer, but they never get the email and cannot see the issue when they log in to the...

• jira-service-desk

Hello Everyone !   I want to know how I can customize the login environment in the client portal in the jira service desk 3.10 version

• jira-service-desk

Hello, I first explain the context: I have made available "project" fields in the service center request forms, that allow me to know on which project the client's request is located. Depending on...

• jira-service-desk
• queue
• sla

Hi,  I created some tasks and subtasks in my project in jira service. Subtasks are something like periodic tasks, some of them should be done every 3 months. I want to set a notification to sen...

• jira-software

Hi, im trying to configure dashboard. I created one by adding "Watched issues" but there isnt all of them although limit isnt reached. At second dashboard i want to monitor issues which exceed L...

• jira-service-desk

Hi ,    i need to reset my password while i do not have the current password ,  i succeed to login through google authentication.    but i need to change the password fo...

• jira-service-desk

Buenos días,  Tengo problemas para enviar correos en Jira Service Desk. Inicialmente utilizaba el periodo de prueba de 30 dias y podia enviar/recibiar correos sin ningun problema. Al compar...

• jira-service-desk

We have recently created New project and started testing workflow but we have observed that new tickets generated in JIRA are viewed in earlier project too. how can i make provision to make sure thes...

• jira-service-desk

...hat I select.   My second if statement above never returns true because sid.value is returned as a number or id of "ABBOTSFORD PUBLIC SCHOOL (ABBOTSFORD)"   How do I map this id to my l...

• custom-field
• javascript

Client users added by the administrator cannot view issues the Service Desk Agents create. How can I solve this?

• jira-service-desk

The instructions on this how-to cannot be followed because none of my statuses have the option to select "add approval." I have the Approve and Decline transitions configured, but this option never a...

• jira-service-desk

Customers will initially engage the Jira project portal on our company intranet and submit a project. As the agent, I'll receive the request but unless the customer finds and completes the followup r...

• jira-service-desk

We only want our knowledgebase to be accessible to users after they have logged into our website, how do I set this up?

• jira-service-desk

A colleague submitted a support ticket and I need to know how to locate it. He tells me he added me to it but I didn't get and email notification with a link to access it.

• jira-service-desk

I am trying to assign an issue type a workflow scheme. When adding the error "A issue type with ID '10600' does not exist." is displayed. This error occurs when I try to add this particular issu...

• jira-service-desk

I have a 'Security' status in my workflow, which I want any Incidents that reach here, to enter a different workflow called Security, so that it can be treated with differently. I have cre...

• jira-service-desk

Hi guys,   I hope u can understand my problem. (German english :O ) I have a Setup with: Server 1 - Atlassian Servicedesk and Jira Software Server 2 - Atlassian Confluence All products are...

• jira-service-desk

In a Jira Service Desk workflow post-function,  I need to insert a value into the Organizations field.    I'm adding a post-function to the Create transition and am using Scriptrunner ...

• jira-service-desk
• organization

May I know where can the China users download the Android mobile app for JIRA Cloud?  Since Google Play Store is blocked in China.

• jira-service-desk

...or them twice, right? I pay for the Jira core license and the agent-role in Service Desk. Is that true? And if we don't want to pay twice we always have to create a linked issue in a software p...

• jira-service-desk

I'm looking for a way to add specific reference from another software solution in Jiira service desk. There should be a custom field with 5 cells (Date,User,Reference-No,Type,Desk Issue). Im aware t...

• jira-service-desk

Hello,   When I'm trying to make new one Service Desk project, every time I getting an error "Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start a...

• jira-service-desk

As the user is logged in , I want they name to be displayed on the header bar on top.

• jira-service-desk

I am trying to figure out how to have an email sent to specific email addresses when a new ticket is created. There are a few people that aren't agents that need to be notified when a new ticket is c...

• jira-service-desk