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How do I have new tickets sent to an email address?

Dena Bengson
Dena Bengson
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February 12, 2018

I am trying to figure out how to have an email sent to specific email addresses when a new ticket is created. There are a few people that aren't agents that need to be notified when a new ticket is created, how can I set this up?

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Thomas Deiler
Thomas Deiler
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February 12, 2018

Dear @Dena Bengson,

when I understand you right, you don't want to have them as users inside Jira to be notified.

You could create a web hook on issue creation. The receiving web server fires then the mail to your extra recipients. Could be realized with a simple PHP or Perl script (server sided).

So long

Thomas

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Thomas Deiler
Thomas Deiler
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February 16, 2018

Dear @Dena Bengson,

you did't reply. Need more help?

So long

Thomas

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