How do I search for a specific Support ticket?

Dawn Cooper
Contributor
February 13, 2018

A colleague submitted a support ticket and I need to know how to locate it. He tells me he added me to it but I didn't get and email notification with a link to access it.

1 answer

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 13, 2018

JQL is your friend... try the following in the advanced search

project = xxx and creator = user

substituted the project and user or leave the project off altogether.

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