Without configuring an email channel can a customer answer an issue by email?

[laralg]

We are using a handler to create new requests by email because we want anyone to be able to email my Service Desk but we do not want new customers created in the platform.

Since we are not configuring and email channel, after when the customers we want to be able to use the portal answer an issue by mail it does not work. I understand it is a strange configuration so I want to know.

Does an email channel have to configured in order to comment (not create as I am handling it in another way) issues?

Right now it does not seem to be working

[Jeff Curry]

see https://confluence.atlassian.com/jirakb/configuring-mail-channel-for-comments-only-921472568.html

[laralg]

Hi Jeff, this is not usefull for me as I do not want the tickets created in the first place because, when by email an issue is created, it creates a user. And we do not want unnecesary users being created in your Jira