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How often do Service Desk automations run?

tipyn
tipyn July 9, 2015

I am setting up automations in Service Desk 2.5. I don't see anywhere that shows how often these new automation rules run? Does anyone know?

In the 3rd party automation plugin, you could set cron schedules for automations to run every five minutes, for example.

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Timothy
Timothy
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July 9, 2015

Automation in Servicedesk is event triggered. No?

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tipyn
tipyn July 23, 2015

Ah is it? Ok, that answers my question. Cheers

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ɹǝʞɐq pɐɹq
ɹǝʞɐq pɐɹq
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July 19, 2015

Currently the automation rules are all event driven.  

In the future we may consider some time based one but most likely this be "quasi event drive" eg run a rule when a ticket has not changed state after 3 days.  The quasi event here is "hasnt changed state for 3 days" even if in implementation terms if "periodic" checks

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