Changing the JQL associated with View Open and View Closed when looking at Organizations

George Abdo October 20, 2024

Hi All,

I'd like to change the default behaviour of the View Open/View Closed in Organizations view:
Currently the JQL filter effectively looks for reporters in an organization. This causes us problems when reporters belong to multiple organizations, so the results are inaccurate as they show tickets logged for other organizations.

I can't see where it is possible to change these default JQLs as they appear to be hard coded into the system.

3 answers

1 vote
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 20, 2024

Hi George,

You cannot modify the list per Organization. I don't think Atlassian planned on having a single user in multiple organizations as such. You can over a suggest/feature request:

https://support.atlassian.com/contact/#/

1 vote
Tomislav Tobijas _Koios_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 20, 2024

Hi George,

From my knowledge, there isn't a way to configure these two links for each organization. Instead, you could 'hardcode' customized filters to get the desired results.

I quickly checked JAC (jira.atlassian.com) but didn't manage to find a raised suggestion for this customization. A suggestion would be to reach out to Atlassian Support as they can maybe find this quicker, or if the suggestion doesn't exist, they can raise one for you and will share the link.

Cheers,
Tom

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 21, 2024

@George Abdo 

I agreed with what @John Funk stated.  You can follow-up with Atlassian Support and raise an enhancement support for the functionality/feature that you are looking for.

Best, Joseph Chung Yin

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events