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Can I associate a Service Desk Request with a Sub-task?

Brian Bachman
Brian Bachman August 14, 2015

I'd like for folks to submit a request that would be a sub-task of a different request.  Is this possibe?

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Paulo Hennig
Paulo Hennig
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 14, 2015

Hello Brian,

In additional to Andre's response, we have a Suggestion Request about this goal where I would strongly suggest that you vote on the following issue to increase its popularity and add it to your watchlist for future updates:

https://jira.atlassian.com/browse/JSD-1422

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Andre Borzzatto
Andre Borzzatto
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 14, 2015

Unfortunately not, Brian.

Service Desk can only be used with Standard issue types, this issue types are the only ones that can generate valid Customer Request types.

The only way to create sub-tasks is by requesting an Agent to do so.

Hope this helps!

 

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Brian Bachman
Brian Bachman August 14, 2015

I was afraid this was the answer. Thanks @Andre Borzzatto

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