Can I increase the width of JIRA Service Desk customer forms?

[Valerie Boudreau]

JIRA Service Desk fields are scrunched to half the width of the body of a form, and the form is a third the width of the screen, so the form fields are 1/6th of the screen. They look silly. Can we increase the fields to the width of the body of the form? We are using JSD Cloud. 

[David Yu · Accepted solution]

Since google led me here, If you're using Jira Service Desk Server, you can use Script Runner to insert a Script Fragment / webresource. Just use the context customerportal and then you can override with your own CSS.

If you're on Cloud, there's an open feature request for this: https://jira.atlassian.com/browse/JSDCLOUD-2410

[Christina Hiller]

Any code snippets showing how to configure this using Script Runner?

[David Yu]

See this snippet but you should also upgrade Service Desk and see if that fixes the problem. The new version has an updated look with a wider width.

[Stefan Derungs]

According to Atlassian one shouldn't be using the customerportal context but instead the servicedesk.portal context.

Found here: https://community.atlassian.com/t5/Answers-Developer-Questions/Insert-css-to-request-page-in-JIRA-Service-Desk-via-Script/qaq-p/474519

[Valerie Boudreau]

JSD form.png

[TriMet Jira Administrator]

+1

 It seems like it would be a pretty simple fix... 

[Dan DeMers]

Does anyone know if there is a solution? We may have to dump service desk as the customer experience is just not acceptable when your content takes < 1/2 the screen.

[Dhavval Aarya]

Hi,

This solution has worked for me:

https://scriptrunner.adaptavist.com/latest/jira/fragments/WebResource.html

i was able to increase the width of form to 60% of the page.

css element is .aui-page-panel-inner and context is customerportal

[Allan Neil]

This is so frustrating!!

[Garry May]

Please tell me someone has a solution, or better yet Atlassian made it customisable??!!

[Richard Xia]

We're also wondering about this. The box is so narrow that it makes code snippets difficult to read because 80 characters nearly fills up two separate rows.

[Sami Purho]

Is there any solution/workarounds for this?

[Dave Marsico]

Also curious about this one, we have had the same question from our Service Desk project owners...

[Valerie Boudreau]

example