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Jira Service Management
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Is there an easy way, without scripting, to have Jira SD send an email after receiving a new request with a specific title?
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Currently we have an organisation setup on jira service desk (cloud) with sharing setup so people within the organisation can see issues logged by others within the organisation. This workflow also ...
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Hi, I need to change the email notification in the Jira cloud. For example when ever the new ticket is lodged the customer receives the xyz-service desk via atlassian.net ---- I want to put the ema...
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What i have: 1. Field, that i called Vendor. 2. Workflow, which have an option "send task to a vendor" with a mandatory field, which have to be filled with a vendor name. 3. Types of request, whic...
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Hi all, Need help for configure below option ,when creating a ticket in Jira service desk
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I am getting a prefix "Newsletter / Marketing:" before <IssueKey> in the email subject. How to change it?
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I'm looking for a way to restrict which issues (sort of like a hardcoded) filter can be add to a linked issue field on cloud On Server this could for example be done using a scripted field (wit...
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Hi We have an issue I wonder if someone could help us with. We are preparing to launch a number of Service Desks (we are using Cloud) and are having issues triggering the Customer Notification that ...
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...ntroductiontoNunjucks Option 2 - Install 'Create on Transition for Jira’ app - Concern - Seems good value but is it too good to be true? https://marketplace.atlassian.com/apps/697735/create-on-transition-for-j...
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How can I order the sequence or responses in a ticket? It shows haphazardly. I would prefer the latest response (in a back and forth interaction) be at the top.
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I am getting Error code 429 - Too many requests in response code when load testing APIs with 70 - 100 concurrent request. APIs I am using https://developer.atlassian.com/cloud/jira/service-desk...
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Hi all! When creating a subtask, need to add the value +1, depending on the number of subtasks in the current project. Now the value is added based on all projects. I know that project = projectnam...
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I set up the alert: resolution = Unresolved AND "Incident Response Time" = remaining("3h54m") and it should alert agents I specified, but it's not triggering
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I have a request type which has a two-step approval process. In the associated workflow, when a request (issue) is created, it goes to the first approval required state. I plan to use the ...
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I have a request type which has a two-step approval process. In the associated workflow, when a request (issue) is created, it goes to the first approval required state. I plan to use the "out of th...
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We have jirasoftware, confluence, bitbucket and jiraservicedesk connectet together (selfhosted). my problem is that all users in the global group "jira-administrators" have access to "JIRA S...
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Consumer start page http://helpdesk/servicedesk/customer/portal/4 is displayed with unreadable characters on any browser (Firefox, Chrome, IE). The settings are set encoding UTF-8. What can be d...
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Scenario: A customer emails my team service@team.com but copies their manager and a number of stakeholders, when my team view the request in Jira Service Desk as an agent, can they view who else is ...
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Good afternoon, we are using the cloud version of JSD, and we are wondering if we can add inventory (computers, phones, monitors etc) to the system without having to get an plugin? So far all of the ...
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I've created two custom fields call CEO and CIO and attached them to two seperates workflow status. Under the ADD APPROVAL. Configure section I selected the custom field CEO... So far so good. ...
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Hive Mind, Environment: JIRA Service Desk Cloud I have a scenario in use right now that is very clunky and not reliable so I am trying to figure out other options. My support engineers presen...
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Hi Guys, I'm trying to get a way to share the dashboards I've created with the respective office branch managers. But restrict the view of tickets to only the managers for their respective o...
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Hi, We have ScriptRunner and I'm trying to build a groovy script to copy the reporter's email address (Not user ID) to a custom field. The template ScriptRunner provided is giving an error.
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Hi, everyone! Mamta here from the Jira Service Desk Product Marketing Team :). We would like to help and educate new Atlassian customers on using Jira Service Desk and Jira Software together a...
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We would like to have a transition for our service desk project which would only allow the entry of an internal comment. There doesn't seem to be a native way to do this. We were thinking a work arou...
Atlassian Community Events
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| Subject | Author | Posted |
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| June 25, 2025 7:43 AM PDT | ||
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| June 18, 2025 4:57 PM PDT | ||
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| June 5, 2025 5:37 AM PDT |