Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
When a service desk agent clicks on Escalate, the agent is taken to the page which contains Assignee to pick the user to escalate to and comments below that. I want to setup such that the assignee s...
-
I have onsite projekt in Jira Cloud and when a customer create a case i get a request and the customer get a confirmation by mail. In the confirmation, i want to send the same mail that my cu...
-
I need customers to be able to lodge requests without an account, but I don't want to give them a signup option. I have successfully enabled anonymous access, but part of that process requires ...
-
Hi All, is it possible to populate assignee field to only assign the issue based on the group that is on the request using scriptrunner? example is Group ABC is the chosen group and it has 1,2,3,4,5 ...
-
Am I just missing it, or is there no way for a CAB approver to "take back" their approval? I, for one, do occasionally click the wrong button in software. Right now, if anyone in my CAB a...
-
Hello - I'm trying to close incidents in a timely manner. Service Desk tickets are often created and linked to Jira Software development issues. I want to be able to close the incident after providi...
-
In our create issue screen in service desk, we have a custom input field for license keys. I would like to use that field's information to make a call to a third-party API and return information abou...
-
I created a new field "Priority Rank" that I want to show on the main issue screen. When configuring the Screens, the field is listed on the Default tab (the only tab).&nbs...
-
Desde Proyecto SD se derivan incidentes a Proyecto Software, pero requerimos que SD solo vea los incidentes que derivaron, no los que dentro del proyecto crearon
-
I'm installing JSD 3.15.2 on top of JIRA Core 7.6.8. Once is installed and I create a SD project I get error on the project creation and then I'm unable to access JSD configuration as well. If I th...
-
Hi. I've installed jira service desc and jira core. I'm the main administrator for both of the applications but i'm not supposed to be a service desc manager. Is it possible to exclude myself from th...
-
Contacts are generated through customer in-app requests for care agents to support. What is the right scalable solution to cover this volume along with archiving this data for about 12months minimum ...
-
We have a scenario where we receive an email request, when a customer fills out a form on an external application, the sender (the reporter) is the system it has come from. The issue is that th...
-
Is there a way I can custom an action in Jira Service Desk Automation? For example: When issue create If issue_type is permanent Then send an email, create subtasks and...
-
Hi All, User-installed plugin compatibilty check is required and important while planninh for an upgrade. Howver wanted to check about the system installed and Application compne...
-
[closed issue]
350 views 2 0 Deleted user October 10, 2018 -
Just wondering how others are reporting out of multiple service desks? How are you consolidating information like SLA, number of issues per person, average time to closing, average time recorde...
-
When providing technical support within an internal technical support environment (such as Desktop support), it is useful to be able to collect an end-user's IP address to allow for quick remote debu...
-
I was just wondering if anyone has implemented JIRA Service Desk in a large distributed organization. I am interested in how you collaborate across Service Desks? How you constructed your service des...
-
how can I automatically assign a ticket number in a label created in Jira service desk. Thank's for your help. Regards
-
prezados, quando tento configurar o campo organização, ele apresenta a mensagem na frente que está bloqueado. Como proceder?
-
we installed new Test environment for jira and confluence for test based requirements which are free, but there is service desk as well which cost us $10/month. We don't use that so could pleas...
-
Hi All, We have access to upload log files in transfer.atlasssian.xx (xx is sample). When we are trying to upload via curl cmd, unable to connect the host. Facing time out error.. Curl cmd: ...
-
Requiero su ayuda evacuando esta duda, estoy implementando el widget, sin embargo hay detalles que no me aparecen correctamente en español y requiero hacer el ajuste: Debería de decir: cómo le p...
-
I have customized the content field with "summary" and "description" so the recepients of the notification should receive the information in the e-mail. All the customers in the respective organizat...
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 10 | |
| 9 | |
| 8 | |
| 8 | |
| 8 |
| Subject | Author | Posted |
|---|---|---|
| 8 hours ago | ||
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday |
- FAQ
- Community Guidelines
- About
- Privacy policy
- Notice at Collection
- Terms of use
- © 2025 Atlassian