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Jira Service Management
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Does setting a due date for a ticket change the resolution time?
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Hello, I have a strange "problem". The Jira Service Desk Banner is not visible for logged in Customers. The banner itself is rendered as background of a div: <div class="cv-bg-image" style="bac...
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Were using: JIRA Service Desk 3.15.3 Jira Software 7.12.3 There's now multiple occurrences of this exact same issue. See this picture. - The first user in the "Activity stream im...
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Hi, is it possible to connect an instance of JIRA Service Desk to an external Office 365 shared mail box. My client has an existing email support mailbox in their domain which they ...
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In an existing Jira Service Desl project we want to change the Project Lesd, which is the person who is the default assignee for issues, thus receiving all incoming emails from the users. But, when ...
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...he general public, and would really prefer that our users not have to log in. Does Jira Service Desk support any sort of single sign on? Any guidance would be very much appreciated. Thanks, Sheri
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How do i create cascading dropdowns in jira service desk and jira software in cloud?
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hi all, i want to know the tables that save all the request raised if anyone can show it to me or explain it to me in details i would really appreciate. thanks.
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Suppose I have two branches, master and release/2.0, and I want to merge the release branch into master. I do a pull request to merge release/2.0 to master, but, after the pull request has been done...
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Installing the starter JIRA Service Desk on CentOS. Works on the built in database. When I try to move the database to MSSQL 2012 R2 it errors out after the test connection completes successfu...
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Installing the starter JIRA Service Desk on CentOS. Works on the built in database. When I try to move the database to MSSQL 2012 R2 it errors out after the test connection completes successfu...
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Hi, I have an issue with notifications, I have two languages enabled, French and English. French is set as the default. When a customer emails and create a ticket in English, I get the notification...
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How can I pull Customer Request Type into Comment/Email? Not working via Project Automation add on. Please see attached screenshots. https://docs.automationforjira.com/working-with-issue-d...
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Looking for a way to add canned comment responses in JSD projects that can be used in all JSD projects, without having to add them to each project.
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I am looking to modify our service desk for when customers submit a feature request or a general question that the site will say thank you for your request (with a reference #) but I do not want them...
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I am trying to use the API to determine what Organizations a Service Desk customer is associated with. I know that I can get this mapping by pulling each organization, however I need to look at an in...
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JIRA Service Desk crash. For now atlassian didn't find root cause.... JIRA crashed for 4 times in recent weeks. restart could fix the issue. our xms 4g, xmx 12G, os memory 64g do you think it is...
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I've searched and haven't found this exact question. I know there are plugins to do this, but I wondered if there's a built-in way to do this in JSD. We have a lot of scenarios when there's a parent...
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Hello, We will be converting from Salesforce to JSD in June/July. Is anyone tracking Incident Handle Time and if so, how are you tracking this? Thanks, Rod
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Hi Atlassian, Thanks for the response on my last ticket. I ran into another question while configuring service desk. In our current situation, we have some project-managers who are also fir...
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Please provide hardware requirements to setup jira service desk data center on linux machine for below details? Total No. Of Users 100 Users Concurrent Users 50 Users Issue...
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Hi all, i received a request and moved it to a new issue type to make changes, incidents or problems. Anyway, the SLA is still running, even though the ticket has the status of "waiting for customer...
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How can i add a column for the Organization to the All Open Issues screen, Unassigned Issues Screen, and the waiting for Customer? We have a support project setup and an organization w...
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I am not sure what i am missing to make my Knowledge Base Articles available. I created a Space in Confluence and connected it to my Service Desk. I made the Knowledge Base visible for Customers in...
703 views 4 1 Deleted user April 24, 2019 -
We're using Jira Service Desk 4.0.2 and sometimes our customers even forget their login name. We're telling our customers to visit https://oursite.com/servicedesk/customer/portal/1/user/forgotpasswor...
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