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Jira Service Management
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I'm looking to batch email notifications at a certain interval, but can't locate any docs around Service Desk. Any help is appreciated!
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Our service desk call center team creates tickets on behalf of customers when they call in. Our team is finding the "Raise a Request" option to be a little cumbersome when trying to create the ticket...
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Our agents have historically always written any messages to the customer in the comments field and then chosen the "Share with Customer" option. They have never used the "Respond to Customer" b...
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I am building a Jira Service Desk solution to service our external customers Support (bug and enhancements) process. In this case, I've started down the route of creating a project for a ...
397 views 2 0 Deleted user May 16, 2019 -
When a ticket gets raised for my JIRA SD queue through our customer portal, it updates the ticket with the "request type" (which displays the menu item that the user selected). However, if some...
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Bonjour je viens de paramétrer mes mails de notifications , l 'aperçu est nickel par contre le rendu est très different. J'ai bien regardé les traductions . Merci...
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We want to assign tags to incident types, for example add laptops to the workstation issue type, so that users have an easier time finding things. Is there a way to do this?
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Could it be possible to match the one ıssue type with one specific board? I have three different board for one Project. ı need to separate the ıssue according to ıssue type. For example; ıf the use...
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hello, I try to configure service desk to get email from our office365 (enterprise) inbox. IMAP host name : outlook.office365.com IMAP port: 993 ...
2,036 views 1 0 Deleted user May 16, 2019 -
Hello, if we have a jira and a jira service desk instances that are separated, then we want to merge them. I suppose we do an export of service desk and import it to jira. Is It possible? ...
404 views 1 0 Deleted user May 16, 2019 -
hi there : I want to add some description in Service Desk Login Page for our customer reference. Is there any way that I can configure by myself ? Or you can provide step-by-step m...
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Hello, This morning JIRA strated acting up, and all queues for me and my collegue are blank, not showing any info. I've tried restarting, clearing cache, logging in on a different browser e...
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I am currently configuring a Mail server for a client and I keep on getting: My configuration are as follows: I had tried the other steps and recommendations from other threads with no luck. ...
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After upgrading Jira to the latest version Jira Core (8.1.0) , Jira Service Desk (4.1.0) we found that we can't delete issues. When accepting the delete action it shows an eeror message with an ecept...
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I may be phrasing this incorrectly, so bear with me. I need to create a single form for my customer to use. When this form is submitted, the request should ideally create 4-6 tickets, based ...
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Hi, I currently have 4.2.12 Server version for Extension for Jira Service Desk. I am planning on upgrading to their newest version, 6.6.0-J7. Will I lose any of my configuration...
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After upgrading Jira Service Desk to version 8.0.2 I lost the ability access JSD through my custom URL. I now have access on the local host (i.e. https://localhost:port#) Can someone share s...
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We have "JIRA Service Desk 3.5.0" version and JIRA core 7.3.6 . While upgrading on linux manually we are receiving below error , [root@ip-172-26-1-151 jweb]# ./atlassian-jira-core-8.1...
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We've set up a new Jira Service Desk project on our Jira Cloud account and it's pretty much out-of-the-box settings as far as workflow is concerned. We're seeing that when a ticket status changes, it...
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I'm testing out Jira Service Desk and have made a lot of progress in importing my old data. I've even successfully imported all of my old work log entries as comments on the issues. One thing I'd lik...
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Hello, I wanted to test service desk and eventually if it's ok pay for it but, each time we look at the documentation, there is a lot of link that point to jira documentation and not service desk do...
445 views 5 0 Deleted user May 15, 2019 -
Hey y'all! My team and I have been looking into building some sort of chatbot to work with confluence and jira service desk for our customers to get answers. I am just wondering if any of you ...
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Hi Team, We receive tickets from our many customers, but the automatons are running differently for different customers (not uniform) Please have a look at the below scenarios: &nb...
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Hi We would like to export SLA fields to Excel. All the past posts I've searched imply that service desk doesn't do this but they are not recent. Is it still the case that basic Jira Service Desk d...
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Hello, we use the app "Similiar Issue Finder". If I create a new Request on the Help Center the app show me similar requests. But it should only works on the Service Desk. Our customer c...
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