Linking the first and second approvals in a 2-step approval workflow to 2 separate approver fields

[Kelum Lakmal]

I have a request type which has a two-step approval process.

In the associated workflow, when a request (issue) is created, it goes to the first approval required state. I plan to use the "out of the box" approvers field for this approval. This field will be hidden as the field will be populated by an automation rule.

Once the first approval is made, the issue will move to the second approval required state. I want to use a separate field to contain the ID of the person who will make the second approval.

I know how to define a user picker field but I have no idea as to how to associate it with the second approval.

I have attached a screenshot of the relevant workflow.

Any advice would be very much appreciated.

[Kelum Lakmal · Accepted solution]

I have since found the answer to this.  On the workflow edit screen when I click on an approval state, I get to select the relevant field which contains the IDs of related approvers.

[Marty]

Hi Kelum,

I am not on the Jira Service Desk Team but I will try to help.

Have you added the Custom field already?  I suspect that when you configure the approval step you should be able to select the Custom Field.

I hope that helps!

[Kelum Lakmal]

Thank you for your offer of help.

I have added the out of the box approvers field and I intend to use this for the first approver(s). I am yet to add a separate user-picker field for the second approver. I know how to add this field.

What I do not know is how to ensure that the first approval is linked to the out of the approvers field and the second approval to the other user-picker field.

When I modified the standard one-step approval workflow to introduce the second approval I did not see an option to link same to a field.