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Jira Service Management
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When I click Add customers in a Service-desk the users doesn't receive an EMail.
395 views 2 0 Deleted user October 9, 2018 -
Hi, We want to delete all issues and start the new counter from 1 again. Is that possible? Maybe without deleting the project? ;) Kind Regards Mathias
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I did find this page: https://confluence.atlassian.com/servicedeskcloud/troubleshooting-issues-with-the-email-channel-732528950.html and it says that there should be a test mail button... but I can't...
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I have some questions about best practice how to set up our Service Desk environment. We have 8 teams and all of us both handle support and development issues. We have been using Jira for all issues ...
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Hi, I'm looking for a way to display issues which share the same value in a custom field. Lets call this custom field "ID" We have a team which when working on issues, needs to see if other ...
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I have Jira service desk support portal. In my case, anonim users can request without login. Can I give permission or set for anonim users change language in their support request page?
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Добрый день. Нужно настроить форму обратной связи на сайте. (добавить виджет) Я так понимаю это возможно сделать только в ServiceDesk jira? Нужно что бы пользователь(незарегистрированный в...
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We allow users to submit JSD issues via email. Unfortunately, some of our users have a second email address and respond to the SAME issue, using a different email address. ...
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We are currently running Jira and Confluence. We plan to install Jira Service Desk and roll our existing 2 service desks into it as well as connect Jira, Confluence and Salesforce to it. ...
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Hi everyone, Our team is using Jira for our Kanban board and it’s working really well for us. There are a few features we’d love to have to make it work even better for us, and I was hoping you Jira...
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The issue is the following. We have all the incoming support emails turn into service desk issues. Sometimes it happens that a customer does not just reply to the intial email/reply ...
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Hello! We get users from ActiveDirectory. The user profile displays groups that I would not like to show. How can I hide them or not get these groups from AD, and use only local ones? In three ...
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Customers multiple have tickets under the email and company name but they are not able to access them and these tickets don't show under their open requests. Please help. Thanks in adv...
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How do we automatically change the status of an issue when emailing someone via the JETI (Jira Email This Issue) add-on?
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Hi, I have my SLAs plotted (meet vs breached) in JIRA service desk dashboard as you can see in the picture. https://imgur.com/a/wJuvVMS I want to get the REST endpoints for my sla me...
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Just in the process of testing Service Desk email integration and seem to have hit a problem with it not always populating the Request Participants. I'm expecting this to be p...
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I am attempting to add people to my user list by sending an email. When the user clicks on the email, they are sent to a 404 error page instead of a sign-up page. Error ...
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I would love to have a status of when a customer has read my reply on an Issue. The customer can read (some of) a reply in Email. So this would only work when the customer cli...
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Within our company, we recently started using Jira SD. Now i see some things that aren't going as i expected. One thing being images embedded in the original message from our customers. Some cu...
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Hi, i have tried to log on and do your training however the platform wont let me log in and says access denied... can i get assistance please. ? Regards Ryan&nb...
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We have a file sent from our HCM every hour which creates a JIRA ticket. The component is an empty field that we manually enter. Can this be auto-filled with a component that we use when th...
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Instead of having to Move an issue, it would be great to have the user change an Issue Type from a dropdown. I know this is possible because it has been set up in a different project, however the adm...
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Hi all I have inherited a JIRA Service Desk Project. The form has a Clinic Name field. The names we enter in there are free text with browser based intellisense. This means ea...
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Hi all I have inherited a JIRA Service Desk Project. The form has a Clinic Name field. The names we enter in there are free text with browser based intellisense. This means ea...
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Whenever a new card is assigned (or unassigned) to me, I can't see it in the Android assigned cards widget. In order to see the added card I have to remove the widget and add it again. What should I ...
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