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Jira Service Management
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I have enabled the general handler for a specific project, that's fine, but I would like to set up priority, component, label or issue type (since I need another handler to create other iss...
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Hello. I'm using a Google Groups account to receive mail from my clients. I have set-up Service Desk to fetch emails from this account, and it's working nicely. My problem is that, I get few emails ...
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Is there a way to make customer satisfaction report visible to service desk admins only? I don't want to show the individual ticket rating to the agents.
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Hi, Impossible to install Jira service Desk on our jira server. (fromthe jira's web page : application -> versions) i have the folowing message : "An unexpected error occurred. Refe...
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We have about 17 tickets in our system that were resolved, but for some reason the timer is still going. Because of this, our SLA met vs Breached report is always off. Is there a way to finally stop ...
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sending an email does not create the request
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Dear support team, Sometime have strange issue wit email request functionality. In jira we are creating tickets when letters are arriving on our mail address, however, lately we've noticed that...
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does the task created time help on time tracking
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Hi everyone, When using Jira Service Desk it can get quite confusing how to manage notifications. Project notifications(PRN), Customer Notifications (CN), post function notifications (PFN), @me...
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Hello, We have multiple projects but have been having issues where an e-mail was with one project/group(A) but somewhere along the line it ends up with another project/group (B). Once ...
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Como edito el perfil de los usuarios, me da este mensaje "The display name and email address can be changed by the user, unless this account is managed." aunque yo soy admin site. Gracias
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So I have have multiple projects in Jira Software and multiple Service Desks, they are all categorised and in some categories there is a mix of both Software and SD. Is there a way I can sea...
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Hi All, I would like to know if it’s possible, for a Jira Software project, to set up the ability to send an email to a certain email address and have it create a ticket specifically for that ...
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I created a number of issue request types for a service desk project. The issues with specific request types are created by portal users. However, they occasionally choose the...
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I would like to create a new page in the Customer Portal where every customer can see certain content. This page should be available under the following URL: "http://myjirainstance.com/servicedesk/cu...
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hello, Im using trial vesrion of Service Desk, I want that clients can make comments with images (not as attachement). for exemple, a comment like this: " a first message appear&nbs...
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Is it possible to show a custom field on the View screen for JSD end user (customer) but at the same time do not show it on the Create request screen? Please note that I'm asking about View screen f...
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I created a rule but it not run when issue is created. Can I separate this rule into two rules? Please help me some suggestions. Thanks Details as below:
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Hi Support, I need to setup the approval workflow vote as below. 1. User request to purchase new hardware 2. it to go hardware approval group(4 member) 3. if 3 of 4 approval it pass t...
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Hi, still testing the Jira Service Desk Cloud Version, is there a way to add some mor inforamtion about customers and contacts? For now I can only add a company name and a contact with email addres...
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how do I configure a proxy commenter account to post comments to ticket from alternate smtp address?
Our employees authenticate to cloud services (JIRA, Azure, etc.) with their username@domain.com. However they all have a primary SMTP address of first.last@domain.com. This presents a problem with Ji...
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When adding users as collaborators, they can only post comments internally on tickets, whereas general users who are participants can make comments to the reporter. It seems odd adding a user t...
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Hello, Is there a quick and easy way how to delete all the tickets in our project as well as if possible to reset ticket numbers back to 0 Thanks
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If I place a ticket on "Pending" I'd like for it to show the end use why this is the case when they look at the ticket. So instead of the status saying "Pending", change it to say "Waiting for V...
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Hi I have just installed service desk yesterday and today it was down In the Catalina.out logs i see the following: 2018-09-05 21:36:02,821 Caesium-1-1 ERROR anonymous HostingMails [c.a.ma...
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